Position Title:Billing Coordinator
Location:Chattanooga, TN
Job Duration:6-8 Month Contract, potential to convert full-time.
Pay Rate:$30-$34/Hour
Job Overview:
A client of Insight Global is seeking a Billing Consultant to support billing operations and ensure billing accuracy across multiple systems. This individual will review and validate billing information, manage billing-related tickets, investigate discrepancies, and coordinate issue resolution efforts across Finance, Operations, Customer Service, and IT teams.
The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. This role plays a key part in ensuring accurate billing records, timely issue resolution, and efficient billing processes.
Key Responsibilities
- Review and validate billing data across multiple systems to ensure accuracy and completeness
- Monitor, prioritize, and manage billing-related tickets through resolution
- Investigate billing discrepancies and coordinate with internal teams to resolve issues
- Maintain and update billing records while ensuring data accuracy and integrity
- Document billing issues, resolutions, and process updates
- Support testing and validation efforts related to billing process changes and system enhancements
- Partner with Finance, Operations, Customer Service, and IT teams to support billing activities and resolve issues
- Assist with reporting activities and utilize Power BI dashboards to monitor billing performance and identify opportunities for improvement
- Support audits, reconciliations, and data cleanup initiatives
- Track progress of billing issues and provide updates to stakeholders
- Contribute to process improvement initiatives focused on increasing efficiency and reducing billing errors
- Provide administrative and operational support to the Billing Operations team
Must Haves
- 3+ years of experience in billing operations, billing support, financial operations, accounts receivable, or a related field
- Advanced Excel skills including Pivot Tables, VLOOKUPs/XLOOKUPs, filtering, formulas, and data validation
- Experience reviewing and validating large volumes of billing, customer, or financial data
- Experience utilizing ticketing systems such as Jira, ServiceNow, or similar platforms
- Strong attention to detail and ability to identify and resolve data discrepancies
- Strong organizational, problem-solving, and communication skills
- Ability to effectively prioritize work in a fast-paced environment
- Experience maintaining accurate records and ensuring data integrity across multiple systems
Plusses
- Experience working with billing, invoicing, accounts receivable, or financial data
- Experience with Salesforce or other CRM/billing platforms
- Experience supporting system enhancements, implementations, or testing efforts
- Process improvement or project coordination experience
- Experience utilizing Power BI dashboards and reports to monitor operational and billing performance
