Store Manager

JobDescription
SoreManager

WhoWeAre
Scenthoundisnotyoureverydaydoggroomingshop.Wearearevolutionaryconceptdisruptinganoutdated
industry,focusedonthedog’soverallhealthandwellness,notonlyhaircuts!Ourmembership-basedbusiness
modelallowsdogstoreceiveroutinemaintenanceandconsistentcare.AtScenthound,weareaculture-driven,
highlycollaborativeteamthatprioritizesdogandemployeesafety.ThroughourNorthStarandvalues,weinspire
thedog-humanconnectionbyhelpingdogparentsmaintainclean,healthydogs.
NORTHSTAR
Weremovebarrierssothatpeoplecanloveandconnectwiththeirdogseveryday.

VALUES
DogFirst.OnePack.BringLove.SeekGrowth.MakeADifference.

AboutthePosition
TheScenter(Store) ManagerisavitalpositionatScenthound,offeringstrongleadership,salesexpertise,andexceptional
customerservice.

Thispositionrequires:

• Managementexperience
• Customerserviceexperience(retail,restaurant)
• Strengthtoliftupto70pounds;staminatostandforlongperiodsoftime
• Reliabletransportation

Willingnesstoworkinasmoke-freeenvironment

WhoWeAreLookingFor:

Wearesearchingforaconfidentmanagerwholeadswithintegrity,honesty,andcompassion.AsuccessfulScenter
Managerisanindependentproblemsolver,adaptable,detail-oriented,andacompassionatedoglover!Weare
lookingforaHANDS-ONleaderwhocanmangetheday-to-dayoperationsoftheScenterwithemphasisoncritical
KPI’s:LaborEfficiencyRatio,AverageTicketPrice,RebookRatio,etc.

Tasks:

• Drivemembershipsalesthroughhealthandwellnesseducation
• Maintainaknowledgeableteamthatprioritizesdogwellnessandsafety
• Provideleadership,guidance,andmentorshipfortheScenteremployees
• Driveemployeedevelopmentthroughleadership,training,andperformancereviews
• Upholdqualitystandardsthroughhands-onparticipation,employeeaudits,andtraining
• Promptlyandaccuratelycommunicateinformationfromuppermanagementtoyourteam
• Identifywhen/wherehelpisneededandprovideassistancetokeepScenteronschedule
• Createanenvironmentconducivetoteamwork,opencommunication,andScenthoundvalues
• Manageclientexpectations;Resolvecustomerconcerns
• Ensuresafetyofdogsandteammembersatalltimes
• AdheretoScenthoundsanitaryandcleaningpractices

SkillsandAbilities:

• Effectivecommunicationwithteammembersanddogparents
• Leadership,coaching,mentorship
• Recruiting,hiring,andcreatingahappyandeffectiveteam
• Problem-solving
• Attentiontodetail
• Time-management–abilitytomakeanefficientschedule
• Computer/technologyproficiency
• Accountability;holdoneselfandotherstoahighqualityofservices
  
  Benefits:
• Competitivecompensationplanthatincludessalary,bonuses,tips,andpaidvacation
• Medical,dental,andvisioninsurancebenefits
• Merit-basedpayincreases