Spanish Tolling Call Center Representative (Entry-Level)

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We’re hiringCall Center Representativeto provide professional, empathetic, and solution-focused support to inbound callers. In this role, you’ll assist with customer inquiries, resolve disputes, process payments, and guide callers through various procedures all while delivering a top-tier experience.

Whether you're starting your career or looking to grow, this position offerspaid training,competitive compensation,full benefits,performance incentives, andclear paths for advancement. Prior contact center experience is not required, but experience in customer service, tech support, inside sales, or back-office support is a plus.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Handle inbound and outbound calls in a courteous and timely manner.
• Actively listen to customer concerns and provide accurate, effective solutions.
• Research internal systems to locate missing information and collaborate with other departments as needed.
• Process payments and manage account-related tasks using company tools.
• Document customer interactions and claims with precision.
• Follow scripts, policies, and procedures to ensure consistency and compliance.
• Use training and knowledge bases to confidently answer customer questions.
• Escalate unresolved issues to the appropriate team or supervisor.
• Ensure first-call resolution through effective troubleshooting and communication.
• Stay current with training materials, system updates, and program knowledge.
• Maintain confidentiality and protect customer data.
• Meet attendance and scheduling expectations.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Required:

• Must be18 years or older.
• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Typing speed of20+ WPMwith accuracy.
• Basic proficiency inMicrosoft Office Suite(Excel, Word, PowerPoint, Outlook).
• Familiarity withWindows operating systemsand ability to learn new tools.
• Reliable and punctual with a strong work ethic.
• Ability to troubleshoot, resolve conflicts, and follow up on customer issues.
• Customer-first mindset: empathetic, patient, and responsive.
• Ability to multitask, self-manage, and adapt to change.
• Team-oriented with excellent interpersonal skills.

Preferred:

• 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles.
• Experience instate or federalwork environments.