Benefits:- 401(k)
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Training & development
Chick’n Out Front of House Leadership
Role Summary The FOH Shift Lead supports daily operations by running smooth, consistent shifts, coaching the team, and protecting the guest experience. This role is the first layer of leadership on the floor and ensures all FOH standards, SOPs, and service expectations are met.
Key Responsibilities
- Lead FOH shifts with clear communication and strong situational awareness
- Run preshift huddles and assign roles based on staffing and volume
- Maintain a clean, stocked, organized FOH throughout the shift
- Deliver consistent hospitality and resolve guest issues professionally
- Support counter service, expo, and dining room flow during peak hours
- Complete FOH checklists, line checks, and cleanliness standards
- Monitor ticket times and coordinate with BOH for smooth service
- Enforce uniform, hygiene, and safety standards
- Provide realtime coaching and support for FOH team members
- Document shift issues and communicate updates to leadership
Shift Coverage Expectation
- FOH Shift Leads are the first point of contact for FOH callouts
- Attempt to find coverage before escalating
- Cover the shift themselves when no other coverage is available
- Communicate callouts and coverage outcomes to leadership
Skills & Traits
- Strong communicator; calm under pressure
- Reliable, consistent, and accountable
- Guestfocused with high personal standards
- Able to coach respectfully and correct quickly
- Teamfirst mindset with leadership presence
Requirements
- Fulltime availability (35–40 hours/week)
- Weekend and peakday availability
- Prior FOH or leadership experience preferred
Compensation & Growth
- Competitive hourly pay
- Performancebased incentives
- Growth path toward FOH Coordinator / Offensive Coordinator roles
