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Superviseoverall operations of the order fulfillment process
Ensure compliance with state laws and company policies
Manage inventory levels and coordinate restocking to meet patient demand
Address and resolve operational issues, such as inventory discrepancies or patient complaints
Maintain effective communication among team membersto ensure seamless operations
Oversee retail dispensary operations during open hours, ensuring the store is organized, compliant and patient ready
Assistpatients during order pickup, including verifying ID, confirmingprescriptionsandprovidingproduct guidance
Process retail transactions accurately through thepoint-of-salesystem andmaintainproper cash handling procedures
Manage order staging and pickup flow to ensure orders are organized, verified, and dispensed accurately
Maintain a clean, professional retail environment while resolving patient questions or concernsin a timely manner
Deliver time sensitive orders to patients and retail locations whilemaintainaccuracy and professionalism
Load and unloadorders at the beginning and end of each shift, ensuring secure transport and handling
Conduct pre-trip vehicle inspections and ensure all deliveriescomply withcompany safety and transportation standards
Verify and collect all required delivery documentations, including patient signatures
Communicate with support teams to resolve delivery issues in real time while following all company and TCUP regulations
Must be able to welcome and learnnew technologiesquickly and effectively
Must be an adept driver and always abide by all traffic rules
Professional appearance,punctualityand a positive attitude
Professionalism, patience, and a process-driven approach
Exceptional communication and customer relation skills
Ability to ensure all fulfillment activities align with HIPAA, local, and state cannabis regulations
High standardsfor order accuracy, compliance documentation, and inventory audits
Strong organizational skills to manage inventory, track orders, and ensureaccuratefulfillment
Ability to troubleshoot supply chain or inventory issues
Comfortable navigating high-stress situations like regulatory inspections, shipment delays, or system errors
Ability to lift50 lbs., and perform various physical movements, including reaching, bending, stooping, squatting, crawling, climbing, and fine motor actions as needed
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.