LHH Recruitment Solutions is partnering with a well established growing client in the Oklahoma City, OK area to find an experienced
Customer Service Manager to lead and develop a customer support team while driving service excellence and operational efficiency.
The ideal candidate is a hands-on leader who enjoys coaching, mentoring, and developing employees while maintaining a high standard of customer service.
Responsibilities- Lead, coach, and develop a team of Customer Service Representatives.
- Oversee customer service operations, including order entry, customer inquiries, and issue resolution.
- Partner with supervisors of an established offshore team.
- Monitor team performance, customer interactions, and call quality to ensure service standards are met.
- Provide ongoing coaching, training, and performance feedback to team members.
- Support front-line customer interactions and assist with escalated customer concerns.
- Drive proactive customer outreach efforts, including renewals, account check-ins, and relationship management.
- Assist in the implementation and optimization of new customer service channels, including live chat support.
- Develop and improve customer service processes to enhance efficiency and customer satisfaction.
- Track key performance metrics and recommend improvements where needed.
Qualifications- Bachelor's degree preferred.
- Previous experience leading or supervising customer service teams.
- Strong people leadership, coaching, and employee development skills.
- Experience monitoring calls, providing feedback, and improving team performance.
- Excellent communication, problem-solving, and relationship-building abilities.
- Experience in order entry, customer support, or customer operations environments preferred.
- Ability to manage multiple priorities in a fast-paced environment.
Benefits:- Medical, dental, vision insurance
- 401K Matching
- Paid time off
If interested in the above position, please apply today.
Pay Details: $90,000.00 to $95,000.00 per year
Search managed by: Jennifer Lansford
Equal Opportunity
Employer/Veterans/Disabled Military connected talent encouraged to apply
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https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
