Join a Legacy of Connection and Excellence
Are you ready to be the heartbeat of a company that has been bridging the digital divide for over 75 years? At Direct Communications, we don’t just provide internet; we build the infrastructure of community and opportunity in rural Maine.
We are looking for a collaborative, "people-first" professional who thrives on helping others succeed. If you are someone who stays hungry for growth, maintains a humble "team-first" attitude, and possesses the emotional intelligence to build lasting relationships, you belong here.
Why You’ll Love It Here
- Invested in Your Future: A 401(k) match of up to 6% and a tuition reimbursement program that covers both professional and personal development.
- Work-Life Harmony: Generous PTO (starting at 14 days) plus 10 paid holidays to keep you refreshed.
- Rewarding Results: A competitive base salary of $16 – $18/hour plus unlimited upsell commissions.
Our Core Values in Action
We are guided by Integrity, Growth, Respect, Sustainability, Strategic Leadership, and Community. These aren't just words on a wall; they are the standard by which we serve our rural neighbors and support our teammates.
The Impact You Will Make
As a Success & Growth Assistant, you are the primary point of contact for our customers and the glue that holds our operations together.
- Cultivate Connections: Handle inbound calls, emails, and chats with empathy, helping customers navigate their broadband journey.
- Drive Strategic Growth: Educate customers on high-end solutions like managed routers and mobile services to enhance their digital life.
- Master the Details: Coordinate installations and maintain meticulous CRM records to ensure a seamless "Broadband-in-a-Box" experience.
- Represent the Brand: Step out into the community at outreach events to share our mission and acquire new fans of our service.
- Analyze for Excellence: Produce KPI reports that help us make strategic decisions to improve the customer experience.
Who You Are
- Experience: 1–3 years in customer service, sales support, or administration (Broadband/Telecom experience is a plus!).
- Tech-Savvy: Comfortable with CRM systems (Salesforce/HubSpot) and basic broadband troubleshooting.
- Self-Motivated & Accountable: You take ownership of your work, admit mistakes, and are always looking for ways to contribute to the team’s success.
- Emotionally Intelligent: You read situations well, communicate with tact, and can handle objections with grace.
- Local Roots: Located in or near Unity, Maine with a valid driver’s license and a reliable vehicle..
Why You’ll Love It Here
- Financial Future: 401(k) with a 6% company match.
- Rest & Recharge: Generous PTO (starting at 14 days/year) plus 10 observed holidays.
- Continuous Learning: Tuition Reimbursement Program for personal and professional development.
- Wellness & Support: Financial wellness support and on-the-job training.
- Perks: Free internet if you live within our service footprint!
How to Apply
Ready to be a part of something great? Join a company that values Integrity, Growth, Respect, Sustainability, Strategic Leadership, and Community. Apply today and help us connect Rockland to the future!
Direct Communications is an Equal Opportunity Employer and provider.
