Automotive Service Writer/Manager

Ric Henry Auto Service

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Management , Mechanics , Skilled & Trades , Transportation

Job Details:

Customer service: Communicating with customers, understanding their concerns, explaining repairs, and obtaining authorization.
Service advising: Reviewing inspections and repair recommendations and helping customers make informed decisions.
Shop workflow: Coordinating vehicles, technicians, parts, and repair schedules to keep work moving efficiently.
Technician management: Assigning work, monitoring productivity and quality, and helping resolve technical or workflow issues.
Quality control: Ensuring repairs are performed correctly and vehicles are properly inspected before delivery.
Estimating & sales: Reviewing estimates, presenting needed repairs, and helping increase the shop's average repair order and car count.
Parts coordination: Working with parts suppliers to ensure the correct parts arrive on time.
Financial performance: Monitoring labor sales, parts sales, gross profit, productivity, comebacks, and other key performance indicators.
Employee leadership: Hiring, training, coaching, and holding employees accountable.
Customer retention: Building trust and creating an experience that brings customers back and generates referrals.
Safety & compliance: Making sure the shop follows applicable safety, environmental, and operational requirements.