At GameStop, we are committed to providing exceptional service anddelivering the latest andgreatest ingaming products to our customers. As a leading global retailer of video games, electronics, andgaming merchandise, we take pride in offering a wide range of products that cater to the needs anddesires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries ofwhat'spossible. Whetheryou'rea hardcore gamer or just starting out,we'vegot something for everyone. Join us in our mission to shape the future of gaming andbring the best gaming products to the world!
With moderate supervision, the Retail Keyholderassiststhe store management team in executing andsupervising all store activities. They provide outstanding guest service experiences within a sales culture thatutilizeselements of GameStop's Circle of Lifebuy, sell, trade, andreservation business model. This position ensures products are easily accessible andpurchasable, boosts sales by sharingproductandgaming knowledge with guests,maintainsa clean andorganized shopping environment, andfosters guest loyalty andrepeat business.
ESSENTIAL JOB DUTIES ANDRESPONSIBILITIES
- Provide best-in-class guest service: promptly greet guests, respondto guest questions/concerns promptly, effectively, andcourteously, assist guests in meeting their video gaming needs, inform guests about special promotions andthe trade-in program, recommendadditional items as appropriate, apply all selling behaviors during each transaction, andexpress gratitude to every guest for choosing GameStop. Prioritize guests over tasks anddemonstratethis commitment by circulating throughout the store.
- Support the overall shopping environment, including visual andoperational elements, andnurture guest relationships that lead to sales andrepeat business.
- Process guest purchases andreturns accurately via the Point-of-Sale (POS) computer system, ensuring top-notch guest service.
- Address guest comments or questions in person or on the phone, answering phone calls promptly, courteously, andprofessionally to ensure every guest receives top-notch guest service.
- Promote GameStop’s unique guest benefits, such as the new title reservations program andthe Pro Rewards guest loyalty program.
- Ensure that all areas of the store, including restrooms, are clean, organized, andmerchandised according to company guidelines. Ensure all store fixtures andequipment are in proper working order.
- Complete Omni-Channel orders daily.
- Safeguard company assets through effective inventory control andloss prevention practices, includingscamawareness, safety best practices, andmaking bankdeposits asrequired.
- Conduct store inventory counts, stock/restock merchandise on shelves andfixtures, andmove products from thestock roomto the front of the store to ensure that all products in the store are represented, organized, andalphabetized on the selling floor.
- Support store management in meeting andexceeding sales, profit, andshrink goals andcomplete required administrative andoperational duties.
- Count, balance, andreconcile daily businesstransaction totalsaccurately in the POS system. Ensure that all closeout paperwork for daily business transactions andbank deposit slipsarecompleted correctly andaccurately.Assist management in ensuring the store has sufficient cash andchange for sales transactions.Make daily bank deposits following established guidelines.
- Check shipments for discrepancies or shortages andrecord any discrepancies in the POS system. Report any discrepancies to the Store Manager / Store Manager 2/AssistantStore Manager as needed.
- Process defectives/recalls, andstock pulls accurately andpromptly, ensuring that all boxes are properly labeled andinclude packing lists.
- Visually inspect associates' andleaders' packages and/or belongings at store closing or at the endof a shift.
- Supervise anddelegate tasks to Sales Associates in the absence of management.
- Consistently adhere to GameStop policies andprocedures, including, but not limited to, all policies andprocedures in the Associate Handbook andthe Code of Standards, Ethics & Conduct.
- Follow all opening andclosing procedures.
- Observe associate performance andprovidetimelyandappropriate feedbackto the store management.
QUALIFICATIONS*
- Must provide proof of identity andeligibility to legally work in the United States.
- Mustbe at least 18 years old.
- High school diploma or equivalent required.
- At least 1 year of retail sales, guest service, and/or management experience preferred.
- Video game knowledgepreferred.
- Must be able to work alone, stand, andmove throughout the store unassisted for up to 10 hours per day.
REQUIRED JOB SKILLS ANDABILITIES
- Exceptional guest service skills.
- Provide genuine andfriendlyassistanceto every guest during each visit.
- Demonstrate clear verbal andwritten communication andlistening skills, both in person andon the phone, using spoken andwritten English; bilingual English/Spanish speaking andwriting skills preferred.
- Work in a fast-paced, rapidly changing environment.
- Meet associate performance expectations, including attendance, professional dress, andgrooming requirements.
- Operate the POS computer system andproperly complete the required paperwork.
- Possess basic math skills (addition, subtraction, multiplication, division) andalphabetizing skills.
- Self-motivation andability to work as a team to complete necessary tasksin a timely manner.
- Problem-solving skills andjudgment abilities.
- Follow instructionsfurnishedin written, oral, or diagram form.
- Deliver bank deposits following loss prevention safety guidelines.
- Worka flexible schedule, including extended hours/days as necessary, including nights, weekends, andsome holidays. Minimum of 3 days/week availability.
- Remain effective under pressure andhandle stress in a manner that is acceptable to others andthe organization.
- Bend, stoop, reach with arms/hands, climb ladders, andlift merchandise weighing up to 30 lbs. from groundlevel to a minimum height of 4 feet.
- Standandmove throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 10 hours per day.
Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills andabilities consistent with the position’s purpose. GameStopprovidesequal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genderidentityandexpression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilitiesin accordance withthe Americans with Disabilities Act andapplicable state andlocal law.
*Certain state-specific exceptions may apply.
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
Disclaimer:GameStopprovidesequal employment opportunities to applicants andemployees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genderidentityandexpression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilitiesin accordance withthe Americans with Disabilities Act andapplicable state andlocal law. GameStop andits affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job’s responsibilities andassigningadditionalduties consistent with the position’s purpose.
Benefits:Full-time store positions at GameStop are eligible toparticipatein incentive programs, 401(k), paid time off, dental, vision, andhealth insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives.
