Customer Relationship Manager - Post Acute/SNF

The Customer Relationship Manager is a fieldbased relationship leader supporting Puzzle Healthcare’s skilled nursing facility partners across Illinois and a growing multistate footprint. This role is highly handson and travelintensive, focused on strengthening partner relationships, identifying early operational or satisfaction issues, and ensuring facilities feel consistently supported between leadership touchpoints.

This position requires frequent instate and nationwide travel.

What You’ll Do

• Serve as a consistent, inperson presence across assigned skilled nursing facilities
• Build rapport with facility staff and reinforce Puzzle’s commitment to partnership
• Support datadriven conversations around performance and outcomes
• Surface emerging concerns early and escalate appropriately to Regional Operations leadership
• Maintain awareness of facility dynamics and ensure smooth continuity during leadership changes
• Represent Puzzle professionally across all field interactions and travel markets

What You’ll Gain

• A highly visible role supporting the growth of a rapidly expanding healthcare organization
• Direct impact on partner satisfaction, operational alignment, and clinical outcomes
• Handson exposure to multistate postacute operations and facility relationship management
• Opportunities to collaborate closely with operations, analytics, and leadership teams
• A chance to grow your career as Puzzle continues to scale its national footprint