IT Ops Analyst- Hybrid Role (remote candidates will not be considered)

TRAKAmerica is a national outsourcing provider managing over $18 billion in assets for our clients. As we continue to expand our infrastructure, we currently have an immediate opening in our Bonita Springs, Florida office for an IT Ops Analyst position. This position is classified as exempt under the FLSA and will not earn over-time for any hours worked in excess of 40 hours in a given work week.

Why This Role Could Be Right for You

If you enjoy solving problems, understanding how systems work, and learning new technology, this is a great opportunity to grow your career in IT operations. You’ll gain hands-on experience with system testing, technical specifications, troubleshooting, and working directly with developers.

This role is ideal for someone who is curious, detail-oriented, and eager to learn while building practical technical and analytical skills.

Job Description:

The operations analyst is a key member of the IT Operations department and will report to the IT OPS Manager. This person will be required to manage and execute daily processes that support the operations of TRAKAmerica to include data management, client services and the media department. Processes include file delivery, client and vendor reports, and client remittance. The position requires an elevated technical aptitude in Microsoft Offices products (Excel and Access), as well as the ability to read and understand technical specifications in order to test new process that are built for the operation.

Essential Functions & Responsibilities:

• Execute all assigned tasks via TRAKAmerica help desk software
• Analyze reports for other errors and reconcile data sets prior to client or internal delivery
• Provide ongoing appropriate inter-departmental communication and monthly or daily data reports.
• Monitor for timely and accurate completion of daily assigned processes
• Identify, analyze, and interpret trends or patterns in complex data sets
• Read and understand technical specifications and test plans designed to support the integration of new processes.
• Execute test cases against test plans for SOR process testing

Job Competencies:

• Technical expertise in data handling, data cleaning and analysis.
• Understanding of XML and SQL
• Proficient in Microsoft Excel
• Experience working with Flat Files and Testing against technical requirements
• Experience working any environment that involved reading and analyzing technical specifications and reading and executing test plans against a set of technical requirements
• Ability to present complex information in an understandable manner
• Excellent problem-solving skills with complex problems involving a multi relational database environment
• An ability to excel in a team-oriented environment
• Excellent communication and organizational skills
• Ability to manage time effectively, set priorities and meet deadlines; a high degree of accuracy is required
• Ability to learn and adapt to change

Physical Demand & Work Environment:

The physical demands and work environment characteristics described here and representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment: The noise level in the work environment is usually moderate.

Qualifications Required:

• Preference with a Bachelor's in Information Management (obtained or in pursuit) or related field or previous data analyst experience equivalent to degree
• Preference with experience working in either a SQL or PICK environment. Our SOR is a D3 PICK database and any experience working around PICK, CUBS, or Universe is preferred.
• Consideration will also be given to any experience involving work with technical specification and database environment testing.

TRAKAmerica is an Equal Opportunity Employer. Our companyoffers a competitive, experience-based salary; a comprehensive benefits package that includes paid holidays, paid time off, health insurance, and 401k plan; and a performance-based bonus structure. Any offer of employment conveyed by TRAKAmerica is conditional upon the successful completion of the company’s lawful pre-employment checks/screens including but not limited to criminal background check, credit check, and drug testing (to the extent permitted and in accordance with applicable law).

TRAKAmerica is a leading accounts receivable management and recovery solutions company specializing in legal collections, compliance oversight, and advanced data analytics for financial institutions nationwide. Headquartered in Bonita Springs, the company partners with banks, debt buyers, government agencies, auto finance companies, and education lenders to optimize portfolio recovery performance through proprietary technology, analytics, and a nationwide legal network. Known for its compliance-driven approach and innovative FASTRAK® modeling system, TRAKAmerica delivers customized recovery strategies that maximize client results while maintaining strong regulatory standards.