We are seeking an Application Support Analyst – SolidWorks to join our IT team and provide hands-on technical support for SolidWorks and other engineering applications. This role will be responsible for supporting engineering users, troubleshooting application-related issues, managing endpoint deployments and patches, and ensuring technical issues are properly documented and resolved.
The ideal candidate will have recent experience supporting SolidWorks in a production environment, along with experience in endpoint management, ticketing systems, VDI, and modern troubleshooting tools such as Microsoft Copilot.
What You'll Do
- Provide day-to-day technical support for SolidWorks, primarily supporting the current SolidWorks 2025 SP5 environment.
- Troubleshoot SolidWorks application errors, performance issues, installations, configurations, and user problems.
- Partner with engineering and IT teams to resolve application and CAD-related technical issues and minimize disruption to users.
- Use Microsoft Copilot and other AI-powered tools to research errors, troubleshoot issues, and identify potential solutions.
- Manage software deployments, patches, updates, and configurations through Microsoft Intune or similar endpoint-management platforms.
- Support VDI/virtual desktop environments, including application access, performance, configuration, and troubleshooting.
- Utilize ServiceNow or a similar ITSM/ticketing platform to track incidents and document troubleshooting steps and resolutions.
- Assist with application packaging, deployment, and software distribution as needed.
- Follow established processes for software updates, patching, deployments, and change management.
- Create and maintain technical documentation and knowledge articles to improve future issue resolution.
- Work collaboratively with engineering, infrastructure, security, and other IT teams.
Must-Have Qualifications
- Recent, hands-on experience supporting SolidWorks, preferably within the past two years.
- Strong experience troubleshooting SolidWorks in an enterprise or engineering environment.
- Experience with SolidWorks 2025, ideally SP5, is highly preferred.
- Experience with Microsoft Intune or a comparable endpoint management/software deployment platform.
- Experience supporting VDI environments.
- Experience with ServiceNow or another ITSM/ticketing system.
- Strong troubleshooting and problem-solving skills.
- Ability to clearly document technical issues, troubleshooting steps, and resolutions.
- Comfortable using AI tools such as Microsoft Copilot to research and troubleshoot technical problems.
- Strong customer service and communication skills with the ability to work directly with engineering and technical users.
Nice-to-Have Qualifications
- Experience supporting other CAD applications or engineering software.
- Experience with application packaging and software distribution.
- Experience with Microsoft 365 and Windows endpoint administration.
- Experience supporting virtual applications or desktops in an engineering environment.
- Knowledge of enterprise patch management and change-control processes.
