Clinical Manager - Non-Profit Organization

We are conducting a search on behalf of our client for a Clinical Manager. The successful candidate will be responsible for ensuring high-quality, ethical, and audit-ready care is provided to a diverse community; oversees documentation and billing accuracy and supervises and develops clinical staff; provides comprehensive solutions to complex problems or needs. End results are evaluated for achieving goals and objectives in line with the client's mission. Extensive contact with internal and external stakeholders is required to meet goals and objectives.

Snapshot of responsibilities (a full JD will be provided during our first initial conversation)

• Develops, plans, coordinates, promotes, executes, oversees, and evaluates activities and initiatives related to the behavioral health clinical program.
• Using data and technology, evaluates the effectiveness of programs, events, and activities.
• Coordinates with leadership to define program goals and fiscal objectives. Develops clear objectives that are measurable for each activity, programs, events, and activities (that are convenient and accessible for participants) to promote high levels of attendance.
• Develops, manages, and evaluates programs, activities, and event budgets.
• Monitors programs for compliance with state and federal laws; takes a lead role with program audits, develop corrective action plans and monitors for remediation.
• Serve as the primary contact person and subject matter expert for program policies and procedures.
• Solicits participants input to gauge reaction to program quality; uses evaluation results from past program experience to plan new programs.
• Accurately tracks, collects, and maintains statistics, reports, and activity records. Submits timely reports on activities, programs, events, and activities. Maintains records.
• Provide day-to-day clinical and administrative oversight of behavioral health services delivered in community, school-based, and telehealth settings.
• Recruit, onboard, supervise, and coach a multidisciplinary clinical team with accountability for compliance, productivity, and service quality.
• Develop, implement, and enforce clinical policies and procedures consistent with Medicaid, Community Mental Health (CMH), commercial insurance, and state/federal regulations.
• Ensure documentation quality and timeliness; conduct chart reviews, utilization review, and quality assurance (QA) activities.

Knowledge, Skills, and Abilities:

• Behavioral health clinical practice, supervision models, and evidence-based interventions.

• Medicaid/CMH and commercial payer rules, documentation standards, and audit requirements.

• CPT/HCPCS coding, utilization management, and quality improvement frameworks.

Educational/Previous Experience Requirements:

• Minimum Degree Required: Master’s degree in Social Work, Counseling, Psychology, or related field.

• Required Disciplines: Clinical disciplines appropriate to behavioral health service delivery and 3–5+ years providing direct clinical services and at least 2+ years of clinical supervision/management in community-based settings; Medicaid/CMH billing oversight strongly preferred. Any equivalent combination of experience, education, and/or training approved by Human Resources.

Licenses/Certifications:

• Licenses/Certifications Required at Date of Hire: Active unrestricted clinical license in Michigan (e.g., LMSW, LPC, LMFT, LP). Approved Clinical Supervisor credential or equivalent preferred.

Our firm's global reach and trusted relationships with Fortune 500 clients highlight our strong reputation and commitment to excellence. We would love to have you on our team!