Job Description
Floating Financial Services Representative (FSR) - Franklin County MarketVariety. Growth. Community Banking.F&M Trust is seeking a customer-focused and adaptable Floating Financial Services Representative (FSR) to support multiple branch locations throughout our Franklin County Market. This position is ideal for someone who enjoys variety in their workday, meeting new people, and building relationships across several branch teams. As a Floating FSR, you'll provide exceptional service to customers while gaining experience in multiple office environments throughout Franklin County. Whether you are starting a banking career or bringing previous customer service experience, we'll provide the training and support needed to help you succeed. This position supports multiple F&M Trust offices throughout Franklin County rather than working from one permanent branch location.What You'll DoDeliver outstanding customer service during every customer interactionProcess deposits, withdrawals, payments, transfers, and other banking transactions accurately and efficientlyAssist customers with questions regarding accounts, services, and banking solutionsBuild relationships with customers and identify opportunities to recommend products and services that meet their needsMaintain accuracy while balancing cash and completing daily operational tasksTravel between Franklin County branch locations as business needs requireAdapt quickly to different office environments and team dynamicsParticipate in ongoing training and professional development opportunitiesDevelop additional banking knowledge and skills, including future opportunities to open accounts and expand customer relationshipsSchedule & CompensationFull-time positionApproximately 40 hours per weekStarting pay: $18.25 per hourIncentive opportunities available through customer referrals and sales activities Benefits IncludeMedical, Dental, and Vision InsurancePaid Time Off and 11 Paid Bank Holidays401(k) with Company Match up to 6%Employee Wellness ProgramsCompany-Paid Life InsuranceShort-Term and Long-Term Disability CoverageEducational AssistanceOngoing Training and Career Development OpportunitiesInternal Advancement OpportunitiesAnd Much More! What We're Looking ForHigh school diploma or equivalentStrong communication and interpersonal skillsCommitment to providing exceptional customer serviceAbility to learn new procedures and adapt to changing environmentsStrong attention to detail and accuracyPositive attitude and professional demeanorAbility to work independently and as part of a teamFlexibility to travel between branch locations throughout Franklin CountyWillingness to learn and grow within the banking industryPrevious experience in customer service, retail sales, hospitality, financial services, banking, or cash handling is helpful but not required.Why Join F&M Trust?As a Floating FSR, you'll have the opportunity to work with multiple branch teams, expand your banking knowledge, and build relationships throughout the Franklin County community. This role offers exposure to a variety of customers, situations, and career development opportunities that can help prepare you for future advancement within the organization.You'll gain valuable experience across several offices, work with diverse teams, and develop a broad understanding of community banking while making a meaningful impact for our customers every day.Similar Position TitlesTo help applicants find this opportunity, similar titles may include:Bank TellerUniversal BankerPersonal BankerRelationship BankerRetail BankerBanking AssociateBanking RepresentativeBranch BankerCustomer Service Representative (CSR)Teller / Customer Service RepresentativeMember Services RepresentativeUniversal Teller F&M Trust is an Equal Opportunity Employer - Disability/Veteran
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