Veterinary Assistant / Customer Service Representative

The Veterinary Assistant / Customer Service Representative will support our Family Owned Animal Hospital by providing animal care and managing customer interactions. This role requires assisting the veterinary team, handling appointment scheduling and record management using practice management software, and offering exceptional phone support. The assistant will report to both the Lead Veterinary Technician and the Office Manager, ensuring smooth daily operations and excellent client service, including some Saturday shifts from 10 AM to 5 PM. Must have open availability.

Responsibilities

• Provide basic animal care and assist veterinary staff during treatments
• Engage with customers professionally and courteously
• Schedule appointments and manage client records using practice management software
• Answer phones and provide accurate information and support
• Maintain cleanliness and sanitation in work areas
• Collaborate effectively with veterinary and office teams
• Perform timely and accurate data entry tasks

Preferred Qualifications

• Entry-level experience in veterinary assistance
• High school diploma or equivalent
• Skills in animal care and customer service
• Strong communication and multitasking abilities
• Experience with record keeping and appointment scheduling
• Teamwork and collaboration skills
• Coachability

Family owned and operated Veterinary Hospital that truly cares about its patients, clients and employees.