Customer Service Rep (CSR)
Salary
From $15-$18/hr
Job Type
Full-time
A Local Plumbing Establishment, Family Owned & Operated business
For 35+ years we have known our customers by name. We do not have to answer to a large corporation, and we pride ourselves on helping our customers. "Our Goal is to be your Plumber, not just for a day, but for a Lifetime!"
Because of this, we have developed a terrific work environment, encourage asking questions and teamwork, and trust leadership to lead from the front to make everyone’s day better.
Currently, we are seeking a CustomerService Rep
Responsibility Summary
Daily responsibilities are to answer, receive and document client information, load the information into our dispatch program, route calls as needed to specific staff or technicians. This is not a remote position. Additionally, you will be assisting our Inside and Outside Managers with various minor admin tasks as needed. We are an equal opportunity & drug-free workplace employer.
Benefits
This is a position with multiple paths to opportunity depending on what you enjoy and where your skills evolve. Additionally, we offer
- Weekly pay
- Vacation Pay
- 6 Paid Holidays
- Year-Round work
- Birthday recognition
- Employee Referral Bonus
- Career growth opportunity
- Short term and long-term medical insurance
- Continuous training for your Professional development
- Robust benefits package – health, vision insurance, 401k match, IRA, and more
Skill Requirements:
- Minimum of 1 year experience in customer service
- Knowledge of Service Titan preferred
- A Fluid Typing Speed with Accuracy
- Knowledge in Word, Excel & Microsoft Office
- Organizational & Multi-tasking skills
- Must be an effective communicator, written and verbal
Job Type: Full-time
Schedule:
- 8 hour shift
- Monday to Friday
- Possibly On call (at times)
Supplemental pay types:
Work Location: One location
Umatilla, FL 32784
