DDC Controls Account Manager

Summary

CIS Industries has built a reputation over its 20+ year history for creating an enjoyable and rewarding workplace. The company emphasizes stability, loyalty and a supportive culture. Join our growing team today!

• Serve as the primary point of contact for assigned accounts (commercial, industrial, healthcare, education, etc.)
• Build and maintain strong, long-term client relationships
• Understand customer operational goals, pain points, and facility needs
• Conduct regular account reviews and identify opportunities for improvement or expansion
• Ensure high levels of customer satisfaction and retention

• Identify and pursue new business opportunities within existing and prospective accounts
• Develop and execute account growth strategies
• Generate proposals for DDC systems, upgrades, retrofits, and service agreements
• Collaborate with estimating and engineering teams to develop accurate project scopes and pricing
• Meet or exceed sales targets, revenue goals, and profitability objectives

• Work with engineers and project teams to design DDC/building automation solutions (HVAC controls, energy management systems, BMS integrations)
• Interpret plans, specifications, and sequences of operations
• Recommend system improvements, upgrades, and energy-efficient solutions
• Stay current on controls technologies

• Coordinate with project managers, field technicians, and subcontractors during project lifecycle
• Participate in project kickoff meetings, progress reviews, and closeout processes
• Ensure alignment between customer expectations and project deliverables
• Help resolve project issues, scope changes, and scheduling challenges

• Manage account profitability, including margins and cost controls
• Review and approve proposals, change orders, and service agreements
• Forecast revenue and maintain accurate sales pipeline reporting (CRM)
• Ensure timely billing and assist in collections when necessary

• Act as escalation point for service or performance issues
• Coordinate service teams for maintenance, troubleshooting, and system optimization
• Promote service contracts, preventative maintenance, and system upgrades
• Ensure systems are operating efficiently and meeting client expectations

• Ensure all solutions comply with industry standards, codes, and customer specifications
• Maintain accurate customer records, project documentation, and contracts
• Support commissioning and system handover documentation

• Work closely with:
• Engineering teams (for system design)
• Operations/project management (for execution)
• Service departments (for ongoing support)
• Facilitate communication between internal teams and customers

• Stay informed on trends in:
  • Building automation systems (BAS)
  • Energy efficiency and sustainability
  • Smart building technologies (IoT integration, analytics)
• Identify competitive positioning and differentiate offerings

• Strong knowledge of HVAC systems and DDC controls
• Sales and negotiation expertise
• Technical aptitude for building automation systems
• Project coordination and organizational skills
• Customer relationship management (CRM tools)
• Excellent communication and presentation skills
• Financial and business acumen

• Revenue growth & sales targets
• Account retention rate
• Gross margin/profitability
• Pipeline value and conversion rate
• Customer satisfaction (CSAT)
• Service contract growth

Benefits:

Benefits include paid vacation, 50% 401K match program up to 4% of gross pay, Safe Harbor company contribution 3% of your annual salary, a company supplemented health insurance program, plus employer paid life insurance, short- and long-term disability. Dental and Vision options are available.

Salary:

Salary commensurate with job experience.