Lyons Prosthetics & Orthotics is seeking a friendly, organized, and dependable Front Desk Patient Coordinator to join our team.
As the first person our patients see and speak with, you will play an important role in making every patient feel welcomed, valued, and comfortable. The ideal candidate enjoys working with people, communicates naturally, pays close attention to detail, and follows tasks through to completion.
Key Responsibilities
- Welcome patients and manage the check-in process
- Review and enter patient paperwork and insurance information
- Verify insurance coverage and scan documents into patient charts
- Answer telephone calls and manage emails and faxes
- Schedule, confirm, and reschedule appointments
- Collect patient payments and process credit card transactions
- Contact physicians’ offices for orders, notes, and required documentation
- Follow up consistently until requested records are received
- Receive, inspect, document, organize, and store incoming products
- Prepare outgoing packages, paperwork, and UPS shipping labels
- Prepare patient orders and paperwork for the following day
- Confirm that products needed for upcoming appointments are ready
- Assist in the lab, patient rooms, or other areas when additional support is needed
- Clean waiting room and treatment rooms between patients as needed
Qualifications:
- Ideal 1–2 years of experience in a medical office front desk role (Preferred; experience in orthotics, prosthetics, or physical therapy clinics is a plus).
- Proficiency with Electronic Medical Records (EMR) software and general computer skills.
- Basic understanding of medical insurance verification and pre-authorization processes.
- Strong multitasking abilities with excellent verbal and written communication.
Our ideal candidate is:
- Warm, outgoing, and comfortable talking with people
- Compassionate and patient-focused
- Organized and attentive to detail
- Dependable, proactive, and willing to take initiative
- Comfortable managing several responsibilities throughout the day
- Persistent when following up on missing information
- Able to learn new systems and office procedures
- Willing to help wherever needed as part of a team
- Professional in appearance, communication, and conduct
Communication and personal connection are at the heart of our business. We are looking for someone who can engage comfortably with patients and help them feel like part of our extended family.
If you are a people-oriented professional who takes pride in staying organized, following through, and supporting others, we would love to hear from you.
Lyons Prosthetics & Orthotics, Inc is a highly regarded medical care provider in Conway, South Carolina, celebrated for its dedication to restoring patient independence and well-being. Serving Horry County, Georgetown County, and the broader Grand Strand metro area, the practice specializes in high-quality, custom-designed artificial limbs and advanced orthopedic bracing
