Concierge 1st Shift

Front Desk personnel are an upfront and hands-on representative of Mansions Senior Living Communities. Theyaregenerallythefirstpointofcontactforcustomers&prospectiveresidents andhaveextensivedaily interaction with customers and the public on thecompany’sbehalf.Thisposition requires personnel to be professional, courteous, outgoing, compassionate, and maintain safety procedures at all times.

Must have excellent customer service & communication skills.

JOB REQUIREMENTS:

• MustbeabletopassacomprehensiveCriminalBackgroundScreeningandpre-employmentDrugTest
• Mustprovidevalidemploymentdocuments
• Musthavereliabletransportationtoreporttoworkontimeandmaintaingoodattendance
• Mustbeabletowalk,sit,stand,bend,or kneel throughoutshift.Mustbeableto lift25-50lbs.
• Customerservice:includesprofessional,promptandcourteouscorrespondencewithresidents, visitors, contractors, coworkers and supervisors
• Maintainapositive“can-do”attitude
• Abilitytofollowverbalandwritteninstructionwithattentiontodetails
• Self-motivated,abletoworkwith/withoutsupervision
• Communicatepolitely&professionallywithcustomers,co-workers&supervisors
• Potentialfor“on-call”forfill-inshifts;couldrequireevenings,overnightsorweekendsforemergencies
• WillingtotraveltootherMansionsSeniorLivingCommunitiesforemergenciesorfill-in shifts
• Experiencedrivingpassengercommercialvehicles ispreferred.CDLisnotrequired.
• MustpossesscurrentDriver’sLicense,acceptabledrivingrecord¤tpersonalautoinsurance
• SalesorCustomerServiceexperienceinApartmentsLeasing,Hotel/HospitalityorSeniorLiving Community.Additional certifications or training in Senior Living are a plus
• Maintain an accurate and a thorough knowledge of all the aspects of the property, specifically in areas such as community policies, safety and emergency procedures, etc.

ESSENTIAL JOB DUTIES:(includingbutnotlimitedto)

• Mustbeabletocompleteassignedtasksinalloweddays/time
• Musthaveattentiontodetail
• Answerphones,greetcustomersandassistwiththeirneeds,filing,makecopies,etc.
  1. Goaltoanswerphoneby3rd ring, “Good morning (afternoon, evening) Mansions at (property name), this is (your first name), how may I assist you?”
  2. Greet EVERYONE with kind words, a smile, and eye contact, “Welcome to the Mansions” or “Welcome back home”
• Dresscode–Businesscasual,namebadgerequired,jeans(clean,noholesorfrays,nottootightor loose), tennis shoes or other close toed shoes
• Mustbeabletoadequatelyusecomputersforemailcommunications,writingletters,inputprospect& resident data, input & update service requests, document incidents, etc.
• KeepcurrentknowledgeofCommunitypricing,availability,specials,advertisements&thatof competitors.
• Supportoverallmarketingtechniquesandoffersuggestionsthatcanhelpinthepromotion, advertising, and marketing of communities
• Schedule&givetourswithprospectsfortheintentofleasingatthecommunity.Maintainfollow-up.
• Greetvisitorsanddetermineifourcommunitymeetsthe needsoftheprospectiveclient
• Abilitytoconvert phonecallswithinquiringprospectsintoon-sitetours&effectivelyclosethesale, maintaining an acceptable closing ratio
• Keeptrackofallleasingpaperworkincludingtheapplication,leasingagreements,employmentand criminal background reports and lease move-in packets
• Makesureleasingbrochures&welcomepacketsarestocked andreadyforthenextshift
• Scheduletransportationforresidentsoncorrespondingdays
• Assist withresidentactivitiesasneeded
• Pickupresidenttrashnightly,postnotices/flyers,assistwithdininglinens
• Lightcleaningofoffice,breakroom,lobby,andothercommonareasasneeded
• Maintainaclean&orderlyworkspace
• Orderssuppliesasneeded,verifiesitemsneededonthe1st&15thofeachmonth.
• Othermiscellaneousdutiesasassigned

SCHEDULE

• Full-time

COMPENSATION and BENEFITS

• Hourly,non-exemptfromovertime
• Eligible for Vacation/Sick Leave after 90 days
• Employermatchedretirement
• Health Insurance options if full-time employment is maintained, (40hrs per week)
• We participate in ZayZoon! Same day pay.

It's always a great day at The Mansions.