The Office Manager will oversee a small team of 1-5 employees, reporting directly to the Operations Manager. This role focuses primarily on staff management and support alongside handling essential administrative tasks to ensure smooth office operations.
Responsibilities
- Answer inbound calls, gather customer information, and understand their HVAC service needs
- Schedule service appointments and dispatch technicians efficiently
- Relay job details clearly to service techniicans
- handle customer communications and follow-ups
- Manage invoicing, accounts receivable, and basic recordkeeping
- Support overall office operations and dispatch coordination
Preferred Qualifications
- 5+ years experience in office administration
- Experience with Service titian or Housecall pro
- Strong office management and scheduling skills
- Excellent communication and organizational abilities
- Effective problem-solving and time management skills
- Customer service experience
