Company: Cincinnati Eye Institute
Job Title: Patient Educator
Department:Ophthalmology
Reports To: Clinic Supervisor
Location: This position is located in Blue Ash, Ohio.
Position Overview:
The Patient Educatorinterfaces betweenpatients who are interested in surgery and the medical, technical, and administrative staff. They provide in-person or virtual screenings, balanced education, and counseling to prospective patientsregardingthe benefits of surgery and their options. They discuss cost and payment options including their intraocular lens options (ATIOLs). They may alsoassistinmaintainingrelationship management systems including data entry of marketing and outcome data. Ideally, patient education starts before the patient comes in for cataract or refractive surgery evaluation. This is managed by contacting the patients before their scheduled appointment via email, phone, or text messages and by sharing information verbally, in writing, or with links to short videos. Once in the office, the Patient Educator meets with the patient prior to seeing the doctor, usually during the time after they have undergone technician exam procedures and is waiting to see the physician.
Essential Duties and Responsibilities:The following are general responsibilities associated with the job.
- Providesexceptional customer service during every patient encounter (in person or via phone)
- Displaysa professional attitude, greetspatients promptly with a smile, and thanksthem when they leave
- Practicesurgencyat all timeswith patients'time, as well as doctors'time and schedule, and managespatient flow
- Complieswithall company policies and procedures,including HIPAA (Health Insurance Portability and Accountability)
- Servesas support to patients for patient education, counseling, and inquiries:
- Discussion of patient's vision goals for after surgery
- Discussion of patient's daily living activities and hobbies
- Explanation of eye anatomy and the cataract orrefractive surgical procedure
- Explanation of each lens or package options and the benefits and limitations of these technologies (asappropriate forpatient's needs)
- ProvidesATIOL educational materials to patientsthrough different modalities (i.e.,Rendia, video links, printed materials, etc.), andassistswithmaintainingpatient access to these materials throughout the practice
- Providesexplanation of lens or package pricing structure and payment/financing options with prospective patients
- Serves as the liaison between patients and physicians:
- Communicates patient's vision goals and ATIOL interest
- Communicates past ocular history as related to potential candidacy for ATIOL (i.e., refractive surgery,monovision, contact lens wear, astigmatism, trauma, pathology, etc.)
- Coordinates with practice staff to ensure seamless patient transfers
- Facilitates prompt, professional, patient-friendly communications (i.e., phone calls, emails, portal, etc.) between patient and physician orreferring physician and surgeon
- Assistsin the practice development of ATIOL Program:
- Collaborates with administration for patient incentive letters, marketing for promotions, and gathering patient testimonials for practice materials and social media
- Compiles and generates patient data using tracking tools and/or spreadsheets
- Sends practice, product and/or treatment, and financing information via email or mail to non-closed leads
- Follows up with non-closed leads via phone, email, portal or mail and records progress using tracking tools and/or spreadsheets
- Job may require other duties as assigned
Preferred Qualifications:While notrequired, the following are preferred qualifications associated with the job and will be under consideration.
- Excellent verbal and written communication skills
- Ability to interact with patients and all levels of employees in a courteous, professional mannerat all times.
- Knowledge of clinic
Education and Experience:The minimum level of education and experiencerequiredto perform the job at a satisfactory level.
High School Diploma or GED equivalent required
Knowledge, Skills, and Abilities:The minimum level of knowledge, skills, and abilities to perform the job at a satisfactory level.
- Must beable to provide proof ofidentity andright to work in the United States
- Favorable result on background checkrequired
- Demonstrates understanding of business and how actions contribute to company performance
- Demonstrates excellent customer service skills
- Desire to gain industry knowledge and training
- Demonstrates initiative inaccomplishingpractice goals
- Ability to grow, adapt, and accept change
- Consistently creating a positive work environment by being team-oriented and patient-focused
- Utilizes Electronic Health Record (EHR) system and all other software systemsin accordance withcompanyprotocols
- Uses creativity/innovation in carrying out responsibilities/introducingnew ideasor programs; adapts traditional methodologiesin accordance witha changing business environment
Decision Making:Common decisions made in the job and the level of review or autonomy needed to finalize such decisions.
- HIPAA compliance is strictly followedin accordance withindustry regulations
- May make recommendations regarding policies associated with the job's purpose and essential responsibilities
Work Environment:Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.
General office conditions
Physical Requirements:Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- While performing the duties of this job, the employeeis regularly required tostand and walk and sometimes sit; use hands to type, handle, or feel objects or controls; reach with hands and arms; and talk or hear
- Regular attendance is a necessary and essential function
If you need assistance with this application, please contact . Please do not contact the office directly – only resumes submitted through this website will be considered.
EyeCarePartners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin,veteranor disability status.
