Location Manager

Milestone Funeral Partners is seeking an experienced and compassionateLocation Managerto join ourLombardo Funeral HomeinAmherst, New York.This full-time leadership opportunity offers competitive compensation, comprehensive benefits, and the opportunity to build a rewarding career with one of the Northeast's leading funeral service organizations.

Why Join Milestone?

When you join Milestone, you're becoming part of a team that is deeply connected to the communities we serve. Every day, your work helps families navigate some of life's most difficult moments with compassion, dignity, and exceptional care. We value your expertise, invest in your growth, and help you build a career with purpose.

About the Role

The Location Manager is responsible for the overall leadership, operational performance, and day-to-day management of the funeral home. This role oversees staff, facilities, financial stewardship, regulatory compliance, and service execution while also serving families as a licensed Funeral Director.

Working in partnership with regional leadership, the Location Manager ensures the funeral home operates efficiently, upholds Milestone's standards of excellence, and delivers a consistently positive experience for every family served.

Evening, weekend, holiday, and on-call responsibilities may be required.

What You'll Do

Managerial Responsibilities

• Lead the day-to-day operations of the funeral home, ensuring exceptional service, professionalism, and operational excellence
• Supervise, coach, and support location staff while fostering a collaborative and high-performing team culture
• Coordinate scheduling and operational workflows to ensure seamless service delivery
• Maintain compliance with all applicable state and federal regulations, safety standards, and company policies
• Partner with regional leadership to achieve operational, financial, and customer service objectives

Funeral Director Responsibilities

• Guide families through funeral and cremation arrangements with compassion, professionalism, and attention to detail
• Coordinate all aspects of funeral services, working closely with families, clergy, cemeteries, and other service providers
• Direct and oversee funeral and memorial services, ensuring every detail is executed with care and excellence
• Complete required documentation and ensure all arrangements comply with applicable regulations
• Perform embalming and other preparation duties, if licensed and as needed

What You’ll Bring

Required Qualifications

• Minimum of 3–5 years of experience in funeral service, hospitality, healthcare, or related field with at least 1 year in a leadership or management role
• Active Funeral Director License in the State of New York preferred
• Valid driver's license and satisfactory driving record
• Strong knowledge of funeral service operations and applicable regulatory requirements

Benefits & Perks

Our employees enjoy a competitive compensation package, comprehensive medical, dental, and vision coverage, paid time off and holidays, retirement savings plan (401k), access to an Employee Assistance Program (EAP), and more.

About Our Team

At Milestone Funeral Partners, our employees are our greatest investment. Across every location, our leaders are committed to creating an environment where staff feel supported, trusted, and empowered to grow. We provide the tools, training, and opportunities needed to build rewarding careers while nurturing a culture of collaboration, respect, and continuous learning.