Lead

Dunkin’ Shift Lead – Supporting Team & Fast-Paced Operations

Position: Shift Lead

Company: Sizzling Platter LLC

Location: McAllen , TX

Job Type: Full-Time / Part-Time

About Us

At Dunkin’, we keep America running.

We are committed to serving great coffee, fresh food, and fast, friendly service. Our team members are at the heart of creating a consistent and reliable experience for every guest, every day.

At Dunkin’, every role plays an important part in delivering high-quality products and exceptional guest service in a fast-paced environment.

Position Summary

The Shift Lead supports daily restaurant operations by guiding team members, ensuring consistent execution of company standards, and delivering an excellent guest experience. This role acts as the leader on duty and works closely with management to maintain service speed, product quality, and operational efficiency.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

As a Shift Lead, you will:

• Lead and support Crew Members during shifts to ensure efficient, high-quality operations
• Provide coaching, direction, and real-time feedback to team members
• Deliver excellent guest service and resolve guest concerns professionally
• Ensure order accuracy, service speed, and product consistency meet company standards
• Prepare coffee, espresso drinks, and food items as needed to support operations
• Monitor and enforce food safety, sanitation, and cleanliness standards
• Assist with opening and closing procedures, including cash handling and shift reporting
• Delegate tasks effectively to maintain productivity during peak business periods
• Support training and onboarding of new team members
• Maintain a clean, organized, and efficient work environment
• Step into Crew Member responsibilities as needed, including drive-thru operations

Preferred Qualifications

• Previous restaurant or leadership experience preferred
• Strong communication, leadership, and problem-solving skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Dependable, accountable, and team-oriented
• Flexible availability, including early mornings, nights, weekends, and holidays

Compensation

Pay Range: $10 per hour – $10 per hour

Actual compensation will vary based on factors such as experience, skills, qualifications, location, and business needs.

This position is classified as non-exempt and is eligible for overtime in accordance with applicable federal, state, and local laws.

Benefits

Eligible employees may have access to the following benefits, subject to plan terms and eligibility requirements:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid time off (where applicable under state/local law)
• Professional Development Program

Physical Requirements

This position requires the ability to perform the following, with or without reasonable accommodation:

• Stand and walk for extended periods
• Lift and carry up to 50 pounds
• Bend, reach, stoop, and kneel frequently
• Perform repetitive motions (including hand and wrist movements)
• Work in a fast-paced food and beverage environment

Work Environment

This role operates in a restaurant environment with exposure to coffee equipment, kitchen equipment, drive-thru operations, noise, and fast-paced service conditions. Team members are expected to follow all safety procedures and use appropriate protective equipment.

Equal Employment Opportunity

Sizzling Platter is an equal opportunity employer and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.

Additional Information

This job description is intended to describe the general nature and level of work performed. It is not intended to be a comprehensive list of all responsibilities, duties, or qualifications. Duties may change at any time based on business needs.

Employment is at-will where permitted by law.