Position Summary
The Information Technology Intern provides day-to-day support for end user requests related to software, hardware, and peripherals and ensures timely resolution.
Essential Duties and Responsibilities
- Assists in fielding support calls, chats, emails, or other communications from users
- Applies basic knowledge of computer software & hardware to fix issues with assistance from the IT Team
- Helps set up, replace, and maintain computers, software, and equipment
- Assists in maintaining and enhancing existing system integrations and custom applications, as well as design and implement new integrations and applications using modern development frameworks and tools
- Documents work and updates knowledge bases to support team learning and continuity
- Performs other related duties as assigned
QualificationsandSkills
- Basic understanding of computers, software, and IT concepts
- Excellent interpersonal skills and ability to effectively communicate with teams across the entire organization
- Experience with or interest in learning technical tools such as PowerShell, SQL, Power BI, automation tools, or basic programming languages (e.g., C#)
- Strong organizational and time management skills required to be successful working in a fast-paced environment with frequently shifting priorities
Work Environment and Physical Requirements
- Works in a temperature-controlled environment, with low noise levels
- Prolonged periods of sitting required
- Occasionally required to walk, stand, lift, pull, or push objects weighing up to 15 pounds
