Service Advisor

At Five Star Mitsubishi, we are experiencing incredible growth and are looking for talented individuals to join our team asService Advisors. As a key part of our customer service experience, the Service Advisor plays a crucial role in ensuring our clients receive top-notch service and care for their vehicles. We offer a great work environment where teamwork and dedication are rewarded.

To support your success, we provide afirst-rate pay plan. This is an excellent opportunity for motivated professionals who want to be part of a thriving dealership with a commitment to both employee satisfaction and customer excellence.

If you're ready to take the next step in your career as a Service Advisor and want to join a dynamic, fast-growing dealership, Five Star Mitsubishi is the place for you.

Here’s a comprehensiveService Advisorjob description for Five Star Mitsubishi:

Service Advisor – Five Star Mitsubishi

Location:Altoona, PA
Reports To:Service Manager
Department:Service

Position Summary:

Five Star Mitsubishi is seeking a customer-focused and detail-orientedService Advisorto join our growing team. The Service Advisor serves as the primary point of contact between our customers and the service department, ensuring that all maintenance and repair needs are met with exceptional care. This role is crucial to delivering the Five Star service experience, where customer satisfaction is our top priority.

If you’re passionate about cars, enjoy working in a fast-paced environment, and thrive on building relationships with customers, we want to hear from you.

Key Responsibilities:

• Greet customers promptly and courteously upon arrival in the service department.
• Listen to customer concerns and accurately document their vehicle issues and service needs.
• Prepare detailed service orders and communicate repair recommendations and cost estimates to customers.
• Coordinate vehicle inspections, diagnostics, and maintenance work with technicians to ensure timely and quality service.
• Keep customers informed of vehicle status, repair timelines, and any additional service recommendations.
• Maintain detailed records of all work performed and review final charges with customers at vehicle pickup.
• Build and maintain lasting relationships with customers by providing outstanding service, answering any questions, and addressing concerns.
• Promote dealership service offerings, including preventive maintenance and repair packages.
• Stay updated on the latest Mitsubishi service guidelines, warranty policies, and recall information.
• Ensure the service department meets daily, weekly, and monthly sales and customer satisfaction goals.

Qualifications:

• Proven experience as a Service Advisor or in a similar customer service role (automotive industry experience preferred).
• Strong interpersonal and communication skills, with the ability to explain technical information to customers in a clear and understandable manner.
• Excellent organizational and multitasking skills to manage service orders, follow-ups, and customer communication.
• Familiarity with automotive maintenance and repair processes, as well as dealership service software systems.
• High level of professionalism and a customer-first mindset.
• Valid driver’s license.

Why Five Star Mitsubishi?

At Five Star Mitsubishi, we value our employees as much as our customers. Our team thrives in a supportive, growth-driven environment that rewards hard work and dedication. If you are passionate about delivering exceptional customer service and want to be part of a fast-growing, dynamic dealership, apply today to join the Five Star family!

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Our dealership is committed to offering a great work environment, where collaboration, professional growth, and team support are top priorities. We understand the value of hard work and dedication, which is why we provide a first-rate pay plan that includes guaranteed pay plus commission.
This is a fantastic opportunity to join a fast-growing dealership that puts its employees first, providing excellent compensation, a positive workplace culture, and opportunities for career advancement.
If looking for a place where you can grow your skills and be part of a dynamic team, we’d love for you to join the Five Star Mitsubishi family.