Allstate Agency | Friendly, Community-Focused Team
Join an Allstate Insurance Agency where customer service excellence and community go hand in hand. As a Customer Service Representative, you'll support clients with personalized care in a positive, welcoming environment where your efforts are valued and your success is celebrated.
Apply now join a team that values your contributions.
BenefitsAnnual Base Salary Based on Experience
Parental Leave
Mon-Fri Schedule
Paid Time Off (PTO)
Career Growth Opportunities
Retirement Plan
Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Fun & Friendly Co-workers
We Invest In You
Continuous Learning and Development
Responsibilities- Assist policyholders by phone and in person, ensuring their insurance needs are met with care and professionalism
- Provide accurate, detailed information on the agency's full range of insurance products and services
- Resolve customer issues quickly and effectively, maintaining a positive experience for every client
- Maintain accurate records of customer interactions, transactions, and complaints to uphold service standards
- Gather customer feedback to help drive improvements in service delivery and satisfaction
- Collaborate with sales and claims teams to ensure a seamless customer service experience
Requirements- Active Maryland insurance license required; bilingual in Spanish preferred
- High school diploma or equivalent required, with 2+ years of customer service experience (insurance preferred)
- Excellent verbal and written communication skills, with strong critical thinking and problem-solving ability
- Comfortable working in a fast-paced environment while managing a variety of tasks
- Customer-oriented, with basic computer skills including familiarity with CRM software
