Job Summary
The Counter Salesperson is the first point of contact for customers visiting the store. This role requires a highly motivated, customer-oriented individual responsible for providing exceptional service, processing sales transactions, and addressing customer needs related to pressure washer sales, service, and parts. This individual must possess in-depth product knowledge to assist professional and retail clients in selecting the correct equipment, accessories, and cleaning solutions.
Key Responsibilities Customer Sales and Service
- Greet and assist customers in a timely, professional, and courteous manner.
- Engage with customers to understand their specific needs and recommend appropriate pressure washers, parts, and accessories for their commercial or residential applications.
- Educate customers on product features, benefits, proper usage, and safety procedures.
- Provide quotes, create sales orders, and process payments accurately using a cash register or computer system.
- Handle customer complaints with diplomacy and escalate issues to management when necessary.
- Answer incoming phone calls and emails, providing information and taking orders.
- Follow up with customers on pending orders or service requests.
Equipment Service and Parts
- Check-in commercial pressure washers and related equipment for service and repair.
- Help determine merchandise required for customer service orders by reading catalogs or looking up parts in the computer system.
- Advise customers on replacement options or modifications if a requested part is unavailable.
- Inspect damaged or defective parts to determine if they fall under warranty.
Store Operations and Inventory
- Maintain a clean, orderly, and attractive sales counter and showroom display area.
- Monitor inventory levels and assist with restocking merchandise on shelves or racks.
- Perform basic warehouse duties as needed, including receiving products, pulling customer materials, and loading equipment.
- Conduct physical inventory counts as requested.
- Keep up-to-date with new product information and special promotions.
Qualifications and Skills/Required Qualifications
- High school diploma or GED equivalent.
- Previous experience in retail sales, counter sales, or customer service.
- Strong communication and interpersonal skills, with a friendly and helpful attitude.
- Basic computer proficiency for data entry, including the use of sales terminals, web browsers, and other business software.
- Ability to perform basic mathematical calculations for pricing and discounts.
- Physical ability to stand for extended periods and lift heavy equipment (up to 50+ pounds).
- Strong attention to detail.
Preferred Qualifications
- Knowledge of commercial and retail pressure washers, equipment, and accessories.
- Experience in the power equipment, industrial, or hardware supply industries.
- Basic mechanical aptitude for discussing service and repair issues with customers.
Work Environment
The Counter Salesperson will work primarily at a service counter in a retail and commercial setting. The position may require occasional work in the warehouse or loading area. The work is physically demanding, involving lifting and standing for long periods.
