Assistant Transportation Manager

Position Overview /

The Assistant Transportation Manager will support the Transportation Manager in overseeing fast-growing B2B and B2C transportation operations, ensuring efficiency, compliance, and service excellence. This role requires a proactive leader with strong operational execution skills, the ability to adapt to rapid business growth, and a customer-first mindset.

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Key Responsibilities /

Transportation Operations /

- Assist in daily management of B2B (bulk shipments, contract logistics) and B2C (e-commerce, last-mile delivery) transportation flows.

- B2B() ? B2C()

- Secure capacity with carriers, co-loaders, and trucking partners to support high and peak volumes.

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- Monitor delivery timeliness and quality, ensuring smooth handover between warehouse, fulfillment, and transportation teams.

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Customer Experience /

- Deliver reliable, cost-efficient B2B services and fast, accurate B2C deliveries.

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- Resolve exceptions and customer escalations with urgency.

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- Collect and analyze feedback to improve service standards.

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Vendor & Partner Management /

- Maintain strong relationships with carriers, 3PLs, and trucking companies.

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- Assist in contract negotiations and track vendor KPIs.

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Growth & Scalability /

- Support transportation capacity planning for rapid business growth.

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- Participate in network optimization (multi-warehouse coverage, linehaul planning).

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- Prepare contingency plans for seasonal surges and market changes.

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Team Leadership /

- Supervise coordinators/dispatchers and ensure SOP compliance.

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- Train and mentor team members to build a scalable transportation team.

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- Act as deputy for the Transportation Manager when needed.

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Data & Process Management /

- Use TMS, WMS, CargoWise to manage operations and track performance.

- (TMS?WMS?CargoWise)

- Analyze transportation cost, route efficiency, and service quality.

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- Support finance teams with freight audit and cost control.

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Other duties as assigned.

Qualifications & Requirements /

- Bachelor’s degree

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- 3–5 years of transportation/logistics experience.

- 3–5/

- Strong understanding of transportation regulations and market operations.

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- Proficiency in logistics systems (TMS/WMS/CargoWise) and MS Office.

- (TMS/WMS/CargoWise)

- Excellent communication, problem-solving, and leadership skills.

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- Bilingual English & Chinese strongly preferred.

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Key Competencies /

- Scalability & Growth Mindset /

- Customer-Centric /

- Operational Agility /

- Leadership /

- Data-Driven Decision Making /