Essential Duties:
1. Operates the hotel vehicle(s) within full compliance of all state, local and courtesy vehicle codes that are
applicable.
2. Operates the hotel vehicle(s) within full compliance of all state, local and federal driving laws.
3. Responds promptly and follows through on guest requests and complaints in effective and friendly
manner.
Job Duties and Responsibilities:
• Projects a professional image of the hotel.
• Adheres to hotels standard operating standards at all times.
• Transports guests to requested and approved locations safely and in a professional manner.
• Assists incoming and outgoing guests carrying baggage to and from the vehicle.
• Promotes hotel facilities, outlets and services to guests to increases guest satisfaction and maximize
hotel revenues.
• Provides guests with local directions in a courteous and accurate manner. Must be familiar with local
roads and highways; must be familiar with popular destinations surrounding the hotel area.
• Insures baggage is secured and tagged at guest's request when storage is required.
• Adheres to company policy regarding gratuities.
• Adheres to guest room key control procedures.
• Remains stationed and ready in assigned area of the lobby for guest calls. Inspects, cleans and services
the vehicle(s).
• Runs errands for official business of hotel management.
• Maintains the entrance and parking areas clear of trash.
• Adheres to company policy regarding gratuities.
• Adheres to key control procedures.
• Remains stationed and ready in assigned area of the lobby for guest calls.
• Has full knowledge of hotel facilities and services, hours of operation, room types and locations, rates and
promotional programs.