Business Systems Analyst/ Associate Product Owner

Fulfillment.com, a leading 3rd party logistics provider, is seeking an experienced Business Systems Analyst/Associate Product Owner to join our growing Technology team.

The Associate Product Owner / Business Systems Analyst serves as the functional owner and subject matter expert (SME) for our internally developed core logistics application. This Product Owner–lite role blends application support, business analysis, configuration, and testing within a Third-Party Logistics (3PL) environment. Operating in a hybrid model with an on-site presence, you will act as the primary bridge between logistics operations and the development team.The focus is on ensuring our technology effectively supports warehousing and order fulfillment, without formal ownership of sprint commitments or delivery timelines.

Key Responsibilities:

Product & Application Ownership

Serve as the functional owner of our proprietary logistics application

Maintain deep knowledge of 3PL processes, warehousing workflows, and order

lifecycles.

Represent operational intent and user experience in discussions with developers.

FirstLine Application Support

Act as the primary point of contact for business users reporting issues or questions

Investigate and resolve issues related to configuration, data, or workflows

Clearly define and escalate defects or enhancement needs to developers

Business Analysis & Requirements

Partner with stakeholders to identify supply chain software improvements

Translate needs into clear requirements, user stories, and acceptance criteria

Provide functional clarification and guidance to developers during implementation

Configuration & Functional Changes

Implement system changes using available application configuration tools

Understand when development is required versus configuration

Use SQL queries to investigate data mismatches and workflow blockers

Help monitor and map RESTful API flows between connected systems

Testing & Quality Assurance

Test enhancements and fixes against specified requirements

Support and validate user acceptance testing (UAT) prior to production release

Business–Development Bridge

Ensure seamless data flow between Order (OMS) and Warehouse (WMS)

Management Systems

Reduce rework through strong analysis, validation, and communication

Required Skills & Experience:

Experience supporting or working with internally developed applications

Strong business analysis and problemsolving skills

Ability to work closely with both business users and developers

Clear communication with technical and nontechnical audiences

3–5 years of experience in product ownership, business analysis, or systems analysis.

Background working in a 3PL, warehousing, or supply chain environment

Familiarity with Order Management (OMS) software

Familiarity with Warehouse Management Systems (WMS). For example: Deposco, NetSuite,

Manhattan Associates, Logiwa, etc.

Proficiency in writing basic SQL queries and exposure to AWS cloud environments

Basic understanding of RESTful APIs and how systems integrate.

Hands-on experience using Jira to write user stories and manage tasks

Ability to translate complex warehouse floor issues into technical developer requirements

What Success Looks Like:

Becomes the goto SME for the application

Logistics feature requests are mature and well-defined before reaching developers

Fewer application defects and surprises reach production

Strong trust between business and IT

Fulfillment.com offers a competitive compensation plan including salary, 401k with company match, medical, dental, and vision insurance. Short-term, Long-term disability benefits, life insurance, paid time off, and paid holidays.

This position is fully in-office at the company headquarters in Savannah, GA.

Fulfillment.com is the preeminent provider of e-commerce 3PL services to independent Internet retailers worldwide. Based in Savannah, Georgia, along with fulfillment centers in Middletown PA, Kansas City MO, Salt Lake City UT and Mississauga Ontario, Canada, Fulfillment.com is one of North America’s fastest growing private businesses. If you want to grow, Fulfillment.com is the place for you! We are pleased to have been named one of the world’s top 3PLs by the editors of Multichannel Merchant.