Lead Operations. Develop Teams. Drive Results.At CUI Cable, we're not just growingwe're expanding our footprint and investing in exceptional leaders who can help shape the future of telecommunications.
We're seeking a Telecommunications Operations Manager who thrives in a fast-paced environment, excels at leading people, and has a passion for delivering operational excellence. This is an opportunity to lead high-performing teams, improve processes, and make a measurable impact on our customers, employees, and business.
If you're an experienced telecommunications leader who enjoys developing talent, optimizing operations, and driving performance, we'd love to meet you.
What You'll DoAs the Telecommunications Operations Manager, you'll oversee the daily operations of one or more markets while ensuring exceptional customer service, operational efficiency, and team performance.
Leadership & Team Development- Lead, coach, and develop supervisors, installation technicians, dispatchers, and administrative staff.
- Foster a culture of accountability, safety, teamwork, and continuous improvement.
- Recruit, hire, onboard, and mentor top talent while supporting employee growth and retention.
- Conduct performance evaluations, provide coaching, and recognize high-performing employees.
Operational Excellence- Manage daily field operations to ensure installations, service calls, and projects are completed safely, on time, and within quality standards.
- Oversee workforce scheduling, routing, and resource allocation across multiple locations.
- Monitor key operational metrics, productivity, customer satisfaction, and service level agreements (SLAs).
- Identify process improvements that increase efficiency and reduce operational costs.
Project & Resource Management- Direct multiple installation and construction projects from planning through completion.
- Manage both in-house technicians and subcontractor partners to ensure consistent service delivery.
- Review field documentation for quality, accuracy, and compliance.
- Oversee fleet operations, equipment utilization, and inventory management.
Customer & Client Partnership- Serve as the primary operational contact for customers and internal stakeholders.
- Resolve escalated customer concerns with professionalism and urgency.
- Maintain strong relationships with client partners while ensuring contract compliance and service excellence.
What We're Looking For- 10+ years of telecommunications, cable, or broadband operations experience.
- Proven leadership experience managing technicians, supervisors, dispatch, or field operatio
