Job Summary:
The Shipping Clerkis responsible forensuringthe accurateand efficient preparation, documentation, and dispatch of outgoing orders. This role supportsthe customerexperience bymaintaininghigh standardsin packaging, quality control, andtimelydelivery, while alsoassistingwith inventory, field maintenance, and special product handling such as rose petal preservation. The position works closely with multiple departments to coordinatelogistics, manage supplies, and uphold compliance standards. This role requires strong attention to detail, organizational skills, and a proactive approach to problem-solving and continuous improvement.
Key Responsibilities
Order Fulfillment & Accuracy
- Accurately pack and prepare orders for shipment according to company procedures and customer specifications.
- Collaborate with the Production Manager to resolve technical, quality, or interpersonal issues that may impactorder processing.
- Assistwith pullingadditionalitems for shipping to ensure all components are complete and ready.
Documentation & Compliance
- Prepare and verify shipping documents, including packing lists, invoices, and labels, ensuring accuracy and compliance with company policies.
- Ensure adherence to all shipping regulations and internal safety protocols.
- Maintainaccuraterecords of shipments, returns, and inventory adjustments, and provide reports to management as needed.
Inventory & Supplies Management
- Monitor inventory levels of shipping-related materials (e.g., boxes, packing supplies, permits) and report needspromptly and regularly.
- Maintain and report maintenance and supply needs for theshippingbuilding, breakroom, restroom, and related areas.
Quality Control & Customer Satisfaction
- Inspect shipments to ensure secure packaging and product quality, including plant health, to minimize damage and ensure customer satisfaction.
- Collaborate with Customer Service Specialist to address shipping inquiries and resolve issues efficiently, example: incorrect address.
Field & Production Support
- Assistwith general upkeep, weed pulling,and plant care in growing fields as needed.
- Participate in rose petal harvesting and preservation, ensuringoptimaltiming and adherence to quality standards.
Process Improvement
- Participate in continuous improvement initiatives to enhance shipping processes, reduce errors, and increase efficiency.
Qualifications:
- High school diploma or equivalent(Required)
- Additionaltraining inlogisticsor supply chain management is a plus.(Preferred)
- Proven experience in a shipping, warehouse, or inventory management role, preferably in an agricultural or production environment.(Preferred)
- Strong organizational skills and attention to detail
- Abilityto work in a team environment
- Proficiencyin using shipping software and warehouse managementsystems.(Preferred)
- Basic computer skills, including familiarity with MicrosoftOffice (Excel, Word, Outlook).
- Experience or willingness to work in a growing field, including harvesting and preserving plant materials.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team in a fast-paced environment.
- Physical ability to lift and move heavy packages(up to 50lbs)asrequired.
Working Conditions:
- Ability to work in a warehouse, shipping environment, and outdoor fields with exposure to varying temperatures and conditions.
- Ability to stand, walk, lift, and perform physical tasks for extended periods.
