Customer Service Representative/Office Assistant
Automation Personnel Services isseeking dependable and hardworkingCustomer Service Representative/ Office Assistanttoact as a liaison between customers, vendors, and other departmentswithin a company in Moody, AL. Processing orders, assisting with complaints,errors, account questions, billing, cancellations,payments and order follow-ups and other inquiries.
Pay Rate
$18.00 - $20.00hr.depending on experience
Schedule and Hours
Monday through Friday 7:00am-4:00pm
Customer Service Representative/ Office Assistant-Duties and Responsibilities
Customer Service Representative
- Enter and process customerorders, changes, and returns according to proceduresand policies.
- Listen, document, and help resolve conflicts with customers.
- Answer questionsor handle complaints from customers.
- Forward phone calls, emails, and requests for information.
- Provide information to customers about order status and product inquiries.
- Attend order status meetingsthen send communication to customers on the same day.
- Communicate requests from customerstosales/production.
- Establish new customer accounts, enter account information.
- Select appropriate responses to customer issues andwork to resolve them.
- Refer advanced cases to management (Sales/ production/ GM) for resolution, providingbackground information.
- Track and assist with freight related issues
- Contact customers to verifyand update account information.
- Answer questions about terms of sale and refer advanced cases to sales department.
- Answer productand service questions or refer to appropriate salesperson.
- Assist salesdepartment withcommunicating changes and information to customers.
- Other assignments as requested by immediate supervisor or senior management.
Office Assistant
- Greet guests professionally.
- Organize and maintain filing systems
- Organize and maintain common office areas
- Send weekly customer past due invoices and follow-up emails.
- Work closely with the account receivablesand credit department to assist in dispute resolution.
- Assist Accounting/ Office Manager with various projects.
Customer Service Representative/ OfficeAssistant-QualificationsandRequirements
- High School Diploma or equivalent.
- Good attention to detail.
- 1-3 years of experience in a food service or food manufacturing environment preferred.
- Ability to thrive in fast paced environment, multitaskingwhile keeping focus on the customer.
- Ability to communicatetoall levels of the organization.
- Basic knowledge of computer software and office systems.
- Excellent listening skills with an empathetic voice and manner.
- Dedication to customer satisfaction.
- Ability to pass a computer test.
- Ability to pass National Background check and Drug Screening.
Job Type
Full-time, temporaryto hire
Benefits
- Weekly Pay
- Medical, dental, vision, short-term disability,and life insurance
- 40 Hours Service Bonusafter 1 year of continuous serviceand 1500 hours
- 6 paid Holidaysafter 1 year of continuous serviceand 1500 hours
401(k)RetirementPlan
Automation Personnel Services is the only staffing agency specializing in manufacturing and industrial roles that offers 401(k)matching toalleligiblecontingent and temporary associates.
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