Universal Personal Financial Representative

Primary Responsibilities:

Open new member accounts

Handle beneficiary documentation

Support members in applying for all consumer loan applications

Evaluate and manage consumer loan applications, including sending approval and denial notifications as well as adverse action letters to members

Reach out to members regarding pending loans and coordinate the scheduling of final disbursements by adhering to our outreach processes

Identify and leverage opportunities to market and cross-sell Vicinity Credit Union products and services to build strong member relationships

Welcome members as they enter the branch and guide them to the appropriate area of the credit union for their transactions (Lobby Management)

Execute tasks in compliance with Vicinity Credit Union’s policies, procedures, and applicable local, state, and federal regulations

Originate mortgage applications

Assist members in filling out payroll deduction and direct deposit forms and allocations and answering any direct deposit inquiries.

Process requests for redemption of U.S. Savings Bonds

Address any account related inquiries from members via phone, online chat, email, or in-person.

Comply with all privacy policies set in place to protect sensitive member information and utilize approved communication channels

Implement all sales and service policies and procedures to ensure a positive contribution to all branch audits

Comprehend all Teller functions and responsibilities and be prepared to perform as a Teller when necessary

Handle notifications of deceased members

Provide coverage for other locations when there is a business need

Participate in training sessions assigned by management

Perform additional duties as directed by supervisor or management

Provide sales and service feedback to improve processes

Meet individual sales goals

High School diploma or equivalent is required

Minimum of 2 years of related credit union work experience, or equivalent experience in related field or a Bachelor degree or Associate degree preferred

Minimum 1-year loan granting and collection experience with a financial institution preferred

Bi-lingual preferred (Spanish)

Excellent math skills and basic accounting knowledge

Exceptional mathematical abilities and foundational accounting knowledge

Outstanding verbal and written communication skills

Capable of collaborating effectively with others and maintaining a positive work attitude

Dependable and possess a strong sense of integrity

Demonstrate proficiency in utilizing modern technology, including computers and calculators, essential for fulfilling required and various tasks

Self-motivated and proactive

Strong writing and verbal communication abilities are essential

Excellent member service capabilities

Familiarity with credit union practices and regulations

Detail-oriented with a high level of accuracy

Skilled in problem-solving and taking initiative

Consistently reliable

Proficiency in Spanish is highly preferred

Nature of the work requires prolonged periods of sitting and/or standing at a desk working in front of a computer and operation standard office equipment. Must be able to lift up to 15 pounds at times.

Working Environment:

The majority of the work performed will be in an office environment.

Supervisory Responsibilities:

None.

Compensation Information:

A competitive compensation and benefits package shall be offered to the selected candidate and includes the following: health, dental, vision, retirement plan, paid holidays, and paid time off.

Vicinity Credit Union is an Equal Employment Opportunity Employer.

Vicinity Credit Union employees are employees at will. Employment may be terminated for any reason and likewise Vicinity Credit Union may terminate employment for any reason with or without notice.