As a State Farm Agent Team Member, you will be responsible for making outbound calls to prospective and existing customers to promote State Farm Insurance products, schedule appointments with agents, and provide excellent customer service. Your role is critical in expanding our customer base and supporting our agents in delivering personalized insurance solutions.
Responsibilities- Make outbound calls to leads and prospective customers using a provided call list.
- Identify customer needs and follow-up for and sales closure.
- Maintain accurate and detailed records of customer interactions and call outcomes in the CRM system.
- Meet or exceed daily and weekly call and lead generation targets.
- Handle inbound calls when necessary and respond to customer inquiries professionally.
- Follow all company policies, guidelines, and compliance requirements during calls.
- Collaborate with team members and management to improve scripts, processes, and customer engagement strategies.
Requirements- A Property and Causality Insurance License is required. Assistance in obtaining may be available for qualified candidate.
- High school diploma or equivalent required
- Previous telemarketing, sales, or customer service experience is a plus.
- Excellent verbal communication and interpersonal skills.
- Strong persuasion and negotiation abilities.
- Ability to handle rejection and maintain a positive attitude.
- Comfortable working in a fast-paced, target-driven environment.
- Basic computer skills and familiarity with CRM software.
Benefits
Paid Time Off (PTO)###Hands on Training###Mon-Fri Schedule###Career Growth Opportunities###Retirement Plan###Evenings Off###Paid Travel for Award Recipients###Appreciation Lunches###Frequent Performance Reviews###Team Building Events###Paid Holidays###Potential for Monthly Bonuses###Health Insurance###Competitive Commission structure###
