Insurance Customer Service Representative

Kasey Osman Insurance is looking for a warm and welcoming Insurance Customer Service Representative to join our vibrant team right here in Melbourne, Florida! We believe in making insurance easy and accessible, and that starts with outstanding customer care. If you genuinely enjoy helping people, have a knack for clear communication, and want to be part of a supportive local business, this could be the perfect fit for you. You'll be the friendly voice and helpful hand for our clients, guiding them through their insurance needs, answering questions, and ensuring they feel confident and well-cared for. We pride ourselves on creating a positive atmosphere where both our team members and our clients feel valued. Come be a part of a team that’s dedicated to serving our community with integrity and a smile!

Respond to customer inquiries via phone, email, and in person in a friendly and helpful manner.

Assist policyholders with policy changes, billing questions, and general account inquiries.

Process insurance applications, endorsements, and renewals accurately.

Provide information about insurance products and services.

Help resolve customer issues and ensure a positive service experience.

Maintain accurate customer records in the CRM system.

• Active Property and Casualty license (Required)
• If you do not carry a PC License we do have positions to lead into a CSR role while you get licensed.
• Proven experience in insurance customer service, particularly property casualty insurance.
• Exceptional communication and interpersonal skills.
• A genuine desire to help people find the right insurance solutions.
• Proficiency with CRM software and standard office applications.
• Ability to adapt and learn quickly in a dynamic field.