Customer Service Representative

Welcome to McCool Insurance Agency, where we believe that insurance is truly about people, not just policies. Located in the heart of Elkton, Maryland, our office is a vibrant, welcoming space where every voice is heard and every team member contributes to our collective success. We are looking for a friendly and dedicated Customer Service Representative to join our local office family. Here, you aren't just an employee processing paperwork; you are a vital advocate for our neighbors. You will be the first point of contact for many, providing a comforting presence and clear answers when our clients need it most. Our culture is built on mutual support, kindness, and a genuine desire to make the insurance process as simple and positive as possible. If you take pride in helping others, appreciate a collaborative environment, and want to build a career where your work directly supports our community, we would be delighted to have you join our team. We look forward to meeting you.

• Assist clients with policy questions and clarify complex coverage details in plain language.
• Process policy endorsements and address billing inquiries with accuracy.
• Communicate with insurance carriers to resolve discrepancies and secure necessary documentation.
• Maintain accurate and up-to-date client files within our digital systems.
• Collaborate with our sales team to ensure a smooth transition for new policyholders.
• Proactively reach out to clients to review their coverage needs and ensure they remain well-protected.

• Active Maryland Property Casualty insurance license is a plus (open to candidates willing to obtain license)
• Previous experience working in an insurance agency setting.
• Strong command of Microsoft Office Suite and agency management software.
• Clear and empathetic verbal communication skills.
• High school diploma or equivalent.
• Demonstrated ability to handle administrative tasks with high attention to detail.