Personal Lines Insurance Account Manager

At Hitchings Insurance Agency Inc, we believe insurance is about much more than policies and premiumsit is about looking out for our neighbors here in Findlay, Ohio. We have built a reputation in our community by being the people you can count on when life takes an unexpected turn. We are looking for a Personal Lines Insurance Account Manager who shares our passion for helping others and wants to build a meaningful career in a place that feels like home. When you join our team, you aren't just filling a seat; you are becoming the person our clients call when they need a steady hand and a clear explanation. We value your expertise and your ability to bring warmth to every conversation, ensuring our clients feel heard, protected, and genuinely valued. We work hard, we support each other through the challenges of the day, and we always put the needs of our community first. If you are ready to be a part of an agency where your contribution directly impacts the peace of mind of your friends and neighbors, we would be delighted to have you on board with us.

• Act as the primary point of contact for our existing clients, answering questions regarding their coverage, billing, and policy changes.
• Write new business for prospects, as well as add lines of business for existing customers. (First year commission earned!)
• Review upcoming renewals to ensure our clients have the most accurate and beneficial protection for their current life circumstances.
• Process endorsements and verify policy documents for accuracy against submitted applications.
• Collaborate with our carrier partners to resolve complex underwriting issues or claims inquiries.
• Identify gaps in coverage and proactively suggest additional solutions to better protect our clients' assets.
• Maintain meticulous electronic files to ensure we are always compliant and prepared for audits.

• Active Ohio Property Casualty Insurance License.
• Minimum of two years of experience managing personal lines accounts.
• Strong command of agency management systems and Microsoft Office suite.
• Deep understanding of policy coverage, exclusions, and rating processes.
• Professional verbal and written communication skills suitable for client interaction.
• Familiarity with carrier-specific quoting portals.
• Associate degree or equivalent professional certification is highly regarded.