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If you love helping people, thrive in a fast-paced environment, and take pride in delivering exceptional service, you’ll fit right in with our team. We’re a busy, second-generation local insurance agency with offices in both Hudson and Fairlawn and we’re looking for a professional, motivated Customer Service Representative who brings positivity, polish, and genuine care to every customer interaction.
• Answer incoming calls provide friendly, knowledgeable support
• Welcome customers create a warm, professional in office experience
• Take payments and handle billing inquiries handle transactions accurately and efficiently
• Process policy changes assist customers with everyday insurance needs
• Sell expanded market insurance policies – classic car, vacant home, commercial, etc.
• Identify cross-sell and referral opportunities for the team
• Collect signatures documentation follow up with customers to complete required items
• Support agency operations jump in where needed to help the team succeed
• Active Property Casualty license preferred (must obtain within 30 days of hire; licensing assistance available)
• Multi-tasking ability in a busy office
• Comfort with web-based tools and digital workflows
• Process oriented mindset with strong attention to detail
• Excellent communication skills written and verbal
• Problem solving skills and a customer first approach
• Pride in your work and commitment to quality
• Team focused attitude with willingness to learn