Operations Supervisor- 2nd Shift

About Happy Returns

Happy Returns, a UPS Company, is leading the charge in transforming the e-commerce returns experience. We’re not just solving a logistics challengewe’re redefining it. By combining cutting-edge proprietary software with automated reverse logistics, we’ve created an end-to-end returns solution that is efficient, customer-friendly, and environmentally conscious. We pioneered box-free, consolidated returnsnow an industry standardand we’re not slowing down.

Our mission? Make returns beautiful for shoppers, retailers, and the planet.

With a 93 NPS and rapidly growing demand, we're expanding fastand we’re looking for ambitious talent to help drive the future.

About the Role

As a Warehouse Operations Supervisor, you’ll play a key leadership role in our high-volume, fast-paced, and automation-enabled facility. You’ll be responsible for driving performance, developing talent, and maintaining a safe and energized work environment during your shift.

We’re more than just a warehousewe’re a culture of continuous improvement, team development, and operational excellence. This is your chance to lead a dynamic team where innovation and engagement go hand-in-hand.

What You’ll Do

• Lead and develop a team of 15 - 30 hourly warehouse specialists.
• Champion a culture of safety, accountability, and operational precision in a fast-moving, tech-enabled environment.
• Communicate daily production goals, KPIs, and updates clearly and effectively across your team.
• Actively coach, mentor, and support associatescreating individualized growth plans and providing real-time feedback.
• Collaborate with leadership to identify process improvements and implement solutions that drive efficiency.
• Foster an inclusive, team-first atmosphere with strong emphasis on engagement and recognition.
  
  

Who You Are

• A hands-on leader with a B.S. or B.A. degree and 3+ years’ experience in a fast-paced warehouse or distribution setting.
• You’ve successfully led and motivated teams of 10+ employees and take pride in people development.
• Comfortable with automation, data, and performance metricsand you use them to make smart decisions fast.
• Thrive in environments of rapid change and growth and bring a “let’s figure it out” mindset.
• Possess a sharp eye for detail and high standards for quality and accuracy.
• Strong communicator and team builder with a passion for creating a positive and empowering workplace.
• Comfortable operating forklifts, electric pallet jacks, and walkie riders.
• Experience with problem/conflict resolution
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays on occasion based on business need
  
  

Work Environment

• This role is on-site 5 days a week in Shoemakersville, PA, 2nd shift hours (3pm-11:30pm)
• Warehouse setting with exposure to varying temperatures and weather
• Lift up to 60 pounds and frequently push, pull, squat, bend, and reach
• May require extended hours or weekend shifts.
• Fast-paced, high-volume environment with multiple clients
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud

Why You'll Love Working With Us

• Annual Incentive Bonus Plan
• Join a company that values your ideas, celebrates wins, and invests in your growth.
• Be part of a forward-thinking organization with a bold mission and a startup energybacked by UPS.
• Experience a people-first culture where your development and engagement truly matter.
  
  

At Happy Returns, we believe diversity in thought and background fuels innovation. We’re committed to fostering an inclusive environment where everyone feels welcomed, respected, and empowered to thrive.

Ready to lead the future of returns? Let’s build something incredible together.

EEO Statement

Integrated into our shared values is Happy Returns’ commitment to diversity. Happy Returns is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at Happy Returns has an ongoing responsibility to respect and support a globally diverse environment.