Part Time Operations Support Associate

Company Overview

RF Installations LLC (RFI) is a national labor broker of installation services to big box retailers and manufacturers. RFI sources an independent contractor workforce of over 1,000 crews, and manages more than 100,000 installations of doors, windows, kitchens, and many other programs. RFI prides itself on being the expert in coordinating the client and customer installation experience and exceeding their satisfaction expectations.

Summary

To provide accurate information on customer purchase orders via email or phone calls and to provide resolution on any issue that arises from this communication. If the Operation Support Associate cannot provide resolution, then the Operation Support Associate will need to direct them to the department that can assist them most adequately.

Responsibilities

• Answer incoming phone calls from customers, stores and installers providing resolution to issues.
• Assist Director of Business Operations with any ad hoc projects as needed and assigned by the Director of Business Operations.
• Assist with other Company projects from all departments as needed and approved by the Director of Business Operations.

Requirements

• Proficiency with Microsoft-Office Suite
• Strong knowledge of the internet
• Good typing speed with accuracy and minimal errors
• Knowledge of system and data conversion processes
• Productivity
• Strong verbal and written communication
• Good phone etiquette
• Proficient in problem solving
• Multi-level customer relations experience
• Attentive listener
• Able to work well under pressure
• Deadline-Oriented
• Self-motivated
• Strong time management skills
• Attention to Detail
• Good Follow up
• Proactive thinking
• Attend all meetings as indicated
• Reliable
• Must past Background and Drug test

If you're ready to take your career to the next level and become part of a dedicated team that values excellence, apply now to join RF INSTALLATIONS, LLC!