Benefits:- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
- 401(k)
- 401(k) matching
- Dental insurance
- Free food & snacks
Location: Portand, OR
Pay Range: $22 - $25 per hour DOE plus $25.00 for each one-time or annual service agreement.
Are you experienced in scheduling, sales, or customer service? Do you thrive in a fast-paced, team-focused environment where every call counts? The Killers Pest Control is looking for a motivated
Customer Service Representative/Office Administrator to join our high-energy, onsite call center team! This is an in-person role where you’ll collaborate closely with colleagues, stay connected to daily operations, and make an immediate impact helping protect families from pests, all while upholding our core values: family focus, passion, commitment, and integrity.
Why Join Us?
- Work for a growing, established company that cares about quality service for our customers and values our employees input.
- Make a difference every day by helping homeowners prevent rodent infestations.
- Enjoy a positive team culture, complete with robust benefits and ongoing training.
What You’ll Do:
Daily Start-of-Day Responsibilities- Review assigned email inboxes and internal communication platforms (including Microsoft Teams) for updates, instructions, and action items.
- Monitor customer communication platforms for urgent messages, cancellations, or service-related inquiries.
- Prioritize and respond to customer text messages and emails following completion of initial daily system checks.
Ongoing Responsibilities- Continuously monitor customer communication platforms throughout the workday and respond in a timely and professional manner.
- Complete assigned tasks and follow-ups in accordance with departmental timelines and expectations.
- Provide phone coverage by assisting with the customer call queue during designated lunch periods or staffing shortages.
- Return and follow up on assigned customer voicemails.
- Minimal travel requirements between our Portland and Salem offices, approximately 2–4 times per year.
End-of-Day Responsibilities- Ensure all customer accounts are accurately documented with pending, completed, or confirmed communications.
- Address urgent customer inquiries or service requests prior to the end of the workday.
- Review open or pending email correspondence and determine whether a same-day response is required or if escalation to a lead or manager is appropriate.
- Close tasks that have been followed up on multiple times, with the expectation that tasks are completed within two to three business days of assignment unless otherwise directed.
- Update task due dates when customers request follow-up at a later date to prevent inaccurate past-due status.
What You Bring:
- Strong written and verbal communication skills.
- High level of organizational and time-management ability.
- Attention to detail and accuracy in customer account documentation.
- Proficiency in standard office software and productivity tools.
- Ability to manage multiple communication platforms simultaneously.
- Professional judgment in prioritizing tasks and escalating issues appropriately.
- Ability to work collaboratively within a team environment.
What We Offer:
- Comprehensive Benefits Package: Medical, dental, vision, and life insurance.
- 401(k) with Company Match: Plan for your future with our retirement program.
- Paid Time Off: 80 hours per year accrued from day one, plus 8 paid holidays.
- Ongoing Training: Ongoing training supplied by the company.
- Supportive Team Environment: Access to an Employee Assistance Program to support your wellbeing.
Join Our Team which is now Eastside Exterminators brand of families!Apply today and take the next step in your career!
