Immediate opening for an experienced Commercial Service Operations Manager for a long-tenured and reputable MEP company!
Commercial Service Operations Manager Benefits:
- All benefits start on date of hire!
- Full health insurance and benefits
- Generous vacation/PTO
- 401K
- Bonuses
- Company-paid advanced training
- Employee-first culture
Commercial Service Operations Manager Requirements:
- Minimum of 7-10 years of experience in the mechanical service operations or related field
- Industry licenses and certifications, preferably in NH
- Prior leadership experience in HVAC, plumbing, electrical, or mechanical contracting
- Strong understanding of service management, dispatching, maintenance agreements, and field operations
- Ability to read, interpret, utilize, and train on manuals, schematics and control circuits related to HVAC and refrigeration systems
- Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions
- Proven ability to manage budgets, financial reports, and departmental profitability
- Proficiency with service management software and Microsoft Office applications
- Ability to pass background screening and drug testing, if required
- Soft Skills Requirements:
- Excellent leadership and organizational skills
- Superb verbal and written communication skills
- Mentor/coach mentality with passion for helping others
- Strong problem solving and decision-making abilities
- Possess a strong personal desire for improvement and desire to motivate HVAC technicians to be better tomorrow than they are today
Commercial Service Operations Manager Responsibilities:
- Responsible for the overall leadership, management, and profitability of the Service Department
- Oversees service operations for HVAC, Service Plumbing, Service Electrical, and/or Mechanical systems
- Ensures exceptional customer service, operational efficiency, employee development, and financial performance
- Member of the Senior Management Team and works closely with leadership to drive growth, maintain strong client relationships, and ensure the department operates safely and effectively
- Key Responsibilities include:
- Operational Leadership
- Lead and manage all daily operations of the Service Department
- Work with the Service Manager on day-to-day operations
- Develop and implement strategies to improve department efficiency, profitability, and customer satisfaction
- Monitor service metrics, KPIs, and financial performance to ensure department goals are achieved
- Establish and maintain service standards, procedures, and best practices
- Develop and execute a multi-year growth strategy, including geographic expansion and service line diversification
- Drive service quality, safety, and efficiency across service division
- Communicate daily with the Service Manager reporting on project information, estimated time to complete jobs, labor hours and parts or material used/ordered
- Financial Management
- Prepare and manage departmental budgets, forecasts, and financial reports
- P&L ownership and will be charged with scaling the organization while maintaining its high-performance culture
- Review and monitor labor productivity, forecasts, budget, gross margins, overtime, and operational costs
- Identify opportunities for revenue growth, cost reduction, and process improvement
- Oversee pricing strategies for service work and maintenance agreements
- Work collaboratively with accounting on invoicing, collections, and profitability analysis
- Oversee all financial functions, from estimating and budgeting to capital allocation, ensuring sustainable profitability
- Team Leadership & Development
- Foster a positive, accountable, and team-oriented culture
- Conduct performance reviews with assistance from the Service Manager, and implement employee development plans
- Address employee relations, disciplinary issues, and performance concerns professionally and consistently
- Promote employee engagement, retention, and career growth opportunities
- Customer Relations & Business Development
- Build and maintain strong relationships with customers, vendors, and subcontractors
- Resolve escalated customer concerns in a professional and timely manner
- Support sales efforts by identifying opportunities for additional services, upgrades, and maintenance agreements
- Collaborate with estimating, project management, and sales teams to support company growth initiatives
- Maintain high levels of customer satisfaction and repeat business
- Cultivate strategic customer and partner relationships to expand market share
- Safety & Compliance
- Ensure compliance with all company policies and procedures, OSHA regulations, and industry standards
- Promote and enforce a strong safety culture throughout the department
- Ensure technicians maintain required licenses, certifications, and training
- Oversee vehicle, tool, and equipment compliance and maintenance
