Client Success Representative
A growing property services organization is seeking a personable, organized Client Success Representative to serve as the primary point of contact for a portfolio of residential and commercial clients. This role offers the chance to build meaningful relationships while coordinating diverse property services in an engaging outdoor environment.
Client Success Representative Requirements & Qualifications
- 1–3 years of experience in account management, customer service, property management, landscaping, horticulture, construction, hospitality, or related fields
- Strong verbal and written communication skills with a professional, personable approach
- Valid driver's license
- Proven ability to manage multiple clients and projects simultaneously
- Comfortable working outdoors and adapting to weather conditions
- Familiarity with CRM systems and client management technology is a plus
Client Success Representative Preferred Background & Skills
- Knowledge of landscaping, horticulture, or snow services
- Experience in luxury hospitality or high-end customer service
- Exposure to construction, project coordination, or property management
- Bilingual skills, especially Spanish, are desirable
Client Success Representative Day-to-Day Responsibilities
- Serve as the primary contact for approximately 10–30 residential and commercial clients, building and maintaining strong relationships
- Coordinate landscaping, property maintenance, snow removal, cleaning, handyman services, and other client projects
- Collaborate closely with field supervisors, crews, vendors, and subcontractors to schedule and ensure high-quality service delivery
- Prepare and present estimates, proposals, and service updates to clients while identifying opportunities to expand services
- Maintain accurate client records, service documentation, budgets, and work tickets
- Proactively address client concerns, develop solutions, and ensure satisfaction with all services provided
This role is ideal for a positive, organized professional who enjoys solving problems, managing projects, and working in an active, outdoor-focused setting. If you value client ownership and a hands-on approach over a purely transactional or corporate environment, this opportunity offers a rewarding path to grow your career in property services.
