Customer Tech Support Specialist - Online Chat

Qualifications

Our most successful candidates will have:

• Experience in customer service
• Comfortable with using and supporting mobile phone systems (eg. iOS, Android)
• Ability to type a minimum of 40 WPM
• Professional level of written communication skills, proper grammar along with punctuation are a must
• User of ‘modern’ communication mediums (social networks, messaging, etc.); familiar with common shorthand and etiquette
• Ability to logically troubleshoot technical issues (depending on product) and explain to end-users in a friendly manner
• Ability to look beyond obvious solutions and experiment with different approaches to solving problems
• Ability to build sustainable relationships and trust with end-users through open an interactive communication
• Ability to identify and assess customers’ needs to achieve satisfaction
• Attention to detail and process adherence
• Quick adaptation to process changes as needed
• Ability to work independently, self-learner
• Natural interest in learning and keeping skills and knowledge up to date
• Engage end-users by conveying empathy, a willingness to help, and expertise