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Customer Tech Support Specialist - Online Chat
Sutherland
Houston, TX
job expired on 10/4/2019
Qualifications
Our most successful candidates will have:
Experience in customer service
Comfortable with using and supporting mobile phone systems (eg. iOS, Android)
Ability to type a minimum of 40 WPM
Professional level of written communication skills, proper grammar along with punctuation are a must
User of ‘modern’ communication mediums (social networks, messaging, etc.); familiar with common shorthand and etiquette
Ability to logically troubleshoot technical issues (depending on product) and explain to end-users in a friendly manner
Ability to look beyond obvious solutions and experiment with different approaches to solving problems
Ability to build sustainable relationships and trust with end-users through open an interactive communication
Ability to identify and assess customers’ needs to achieve satisfaction
Attention to detail and process adherence
Quick adaptation to process changes as needed
Ability to work independently, self-learner
Natural interest in learning and keeping skills and knowledge up to date
Engage end-users by conveying empathy, a willingness to help, and expertise
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