The Lead Host is responsible for overseeing the host team and ensuring smooth guest service from arrival to departure. This role involves managing reservations, coordinating seating, training hosts, and supporting management in delivering a welcoming, efficient, and memorable guest experience.
Key Responsibilities
- Greet and welcome guests with warmth, professionalism, and hospitality.
- Manage and oversee the host stand, ensuring smooth and efficient seating flow.
- Supervise, train, and support hosts to uphold Karma’s service standards.
- Coordinate with servers, bartenders, and management to optimize table turns and guest satisfaction.
- Manage reservations, waitlists, and guest inquiries using Karma’s reservation system.
- Handle VIP guests and special requests with discretion and care.
- Resolve guest concerns promptly and professionally, escalating when necessary.
- Assist in scheduling and delegating host team responsibilities.
- Maintain cleanliness and organization of the host stand and entry area.
- Support management with operational needs and contribute to a positive team culture.
Qualifications
- Previous experience as a host/hostess, preferably in a high-volume or upscale dining environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to multitask and remain calm under pressure.
- Proficiency with reservation and POS systems (e.g., OpenTable, Resy).
- Flexible schedule, including evenings, weekends, and holidays.
- Professional appearance and demeanor.
Desired Attributes
- A natural leader with a guest-first mindset.
- Highly organized with attention to detail.
- Adaptable and solutions-oriented.
- Passionate about hospitality and creating memorable guest experiences.
At Karma, we offer a taste of Upscale Asian Cuisine that you will remember. We have a large selection of Chinese, Japanese, selections and Sushi & Sashimi. Our specialty is Fusion Sushi, a cross between Japanese Flavors and delicate sauces and styles of France. We are a local growing company. Come and be part of our team!
