BEAUTY CONSULTANT
Company: Walgreens
Location: TOMBALL , TX (+12 more)
Category: Retail, Sales, Beauty & Spa Services, General
Job Type: Full Time
Posted: 4/8/2019
JOB DESCRIPTION:

Walgreens is hiring a BEAUTY CONSULTANT.

This is a FULL TIME position!

 

We offer:

  • Healthcare: Medical and Dental
  • Paid Time Off (after 6 months)
  • 401k with company match
  • Flexible Hours
  • Training Programs

 

Employee discount: Walgreens employees and their immediate families are entitled to a 15% discount on most purchases at any Walgreens store and 20% on Walgreens and W brand products.

 

Job Objectives

  • Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget.
  • Demonstrates a passion for beauty and provides inspirational beauty knowledge and know-how.
  • Provides customers with solutions for their beauty needs, including mini-makeovers and skincare consultations, with an emphasis on the customers’ total look.
  • Models and delivers a distinctive and delightful customer experience.
  • Oversees and maintains overall beauty department standards.
     

Customer Experience
 

  • Engages customers by greeting them and offering assistance with products and services. 
  • Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers’ needs, and informing customers of options.
  • Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary.
  • Provides expertise in product demonstrations and consultations utilizing tools such as the
  • Matchmade Device, Skin Hydrometer, and tablet.
  • Leads and delivers in-store events to promote brand awareness and loyalty of Owned
  • Brands and total Beauty/Personal Care.
  • Builds relationships with customers; provides authentic closure of customer interaction and builds and fosters relationships.
  • Engages with omni-channel solutions to enhance customer engagement/experience.
  • Locates products in other stores or online if unavailable in the store.

 

Operations

  • Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care.
  • Reviews scorecard on a regular basis to understand performance within store and district; partners with store leadership and BAE to create improvement goals.
  • Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings.
  • Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs.
  • Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department.
  • Implements company asset protection procedures to identify and minimize profit loss.
  • Processes sales for customers and/or employee purchases on cash register.
  • Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care.
  • Has working knowledge of store systems and store equipment.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments as assigned.

 

Training & Personal Development

  • Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty trends, learning from others, and improving job performance.
  • Maintains knowledge of competition, new product/brand launches, and overall industry trends.
  • Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities; educates store team on new beauty updates, information, and learnings from training.
  • Attends training and completes e-learning modules requested by Manager or assigned by Corporate.
  • Maintains professional appearance and image in compliance with company guidelines at all times.
  • Models and shares behavior with other Beauty Consultants; provides training and assistance to new Beauty Consultants.
  • Works collaboratively with the Beauty Area Expert to review goals and maintain product knowledge.
JOB REQUIREMENTS:

External Basic Qualifications

  • High School Diploma/GED and at least 1 year of experience working in a retail sales environment that required meeting a defined sales goal OR at least 1 year of experience proactively selling beauty or cosmetic products and providing customer care.
  • Experience in developing ways to accomplish goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
  • Knowledge of products and brands in order to engage and meet the needs of the customer.
  • Experience building and maintaining relationships within a team.
  • Basic level PC/tablet skills.
  • Requires willingness to work flexible schedule including evenings, weekends, and holidays.
  • Must be fluent in reading, writing and speaking English.

 

Preferred Qualifications

  • Licensure in Cosmetology or as an Esthetician as granted by appropriate state licensing authority.
  • Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
  • Experience demonstrating makeup application and providing makeovers to customers.
  • Experiencing selling Prestige brands.
  • Degree from Beauty School.
  • Experience with another retailer in the form of an Externship.
ADDRESS:
28426 STATE HIGHWAY 249
TOMBALL, TX
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