Customer Service Representative
Company: KB HOME
Location: Houston , TX
Category: Call Center, Administrative / Clerical, Customer Service
Job Type: Full Time
Posted: 1/8/2019
JOB DESCRIPTION:

Customer Service Representative

 

Responsibilities include but are not limited to the following:

  • Management of warranty claims. Evaluate claims and schedule subcontractors for completion.
  • Conduct follow-up visits with the homeowner, after Orientation, to assure customer satisfaction (i.e. 10 days, 30 days, 60 days, etc.)
  • Conduct Homeowner Orientations, presentation and demonstration of features, explanation of Limited Warranty and maintenance responsibilities.
  • Completion of QA's prior to New Home Orientation
  • Maintains customer satisfaction of 97% or above
  • Hold subcontractors accountable for any substandard work and quality repairs.
  • Actively participate in weekly team meetings, to assure weekly, monthly goals are met.


Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home!

JOB REQUIREMENTS:

Required skills needed but not limited to the following:

  • Ability to represent the company in a positive, professional manner with good communication skills.
  • Experience working in a community in a construction or residential home services capacity.
  • Highly organized and detail oriented
  • Ability to manage multiple tasks efficiently
  • Proven provider of consistent and exceptional customer service
ADDRESS:

Houston, TX
Apply Now