Customer Service Representative
Company: ACCC Insurance Company
Location: TX
Category: Customer Service, Call Center
Job Type: Full Time
Posted: 1/8/2019

Position Summary:

Under the direction of the Call Center Supervisor, our Customer Service Representatives will be the initial point of contact for ACCC Insurance customers and claimants after they have experienced a loss. This is an entry-level position within our Claims department and is suited for career focused professionals interested in starting a career in Property and Casualty Insurance. We are seeking service minded professionals with the motivation and drive to progress within organization and the willingness to learn from the training provided on the job and through our Learning and Development department. We believe in providing the support, training and coaching to ensure and achievable and successful career.


Key Responsibilities:

  • Initiate outbound calls to address and resolve customer claim issues
  • Accurately input loss details into system from claimants and policy holders
  • Schedule and monitor vehicle appraisals
  • Articulate claims process to appropriate parties
  • Create claims not currently in system
  • Attach document and calls to claims as necessary
  • Create documents as requested by internal stakeholders
  • Perform other duties as may be assigned

Skills and Qualifications:

  • Ability to maintain a high level of confidentiality and sensitivity to customer information
  • Demonstrate ability to multi-task, organize, take initiative, follow up independently and as a team
  • Demonstrate critical thinking and problem solving skills with minimal supervision
  • Demonstrate excellent organization, verbal and written communication skills
  • Exceptional typing and computer skills, as well as technical knowledge of MS Office products and Windows
  • Uses knowledge and resources to make informed decisions
  • Willingness to actively participate in development trainings
  • Conduct or participate in observation of other company positions
  • Comply with all company policies and procedures
  • Listens and communicates effectively
  • Present a professional and helpful appearance
  • Highly motivated and self-driven Individual


Educational/Experience Requirements:

  • High School Graduate
  • Call Center and/or Customer Service Experience
  • Property & Casualty or Limited License Helpful

Pre-hire Requirements

Must be willing to submit to background checks including identity, criminal background, credit history, employment verifications and drug test.


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