Communications Center Operator I - Medical Center (All shifts)
Company: Texas Children's Hospital
Location: Houston , TX
Category: Bilingual, Customer Service, Call Center, Administrative / Clerical
Job Type: Full Time
Posted: 12/27/2018
JOB DESCRIPTION:

We are searching for a Communications Center Operator I – someone who works well in a fast-paced setting. In this position, you’ll answer and direct incoming and outgoing telephone calls, place pages, process emergency procedures and maintain telecommunications-related records.

 

Think you’ve got what it takes?

 

 

Responsibilities

  • Answers calls promptly and listens carefully to caller.
  • Completes page requests to hospital staff as appropriate.
  • Connects calls to requested extension, department or individual as quickly as possible.
  • Provides patient information to callers as allowed under hospital policy and federal and state regulations.
  • Determines where the caller needs to be directed if they are unclear, by using non-threatening inquiry techniques.
  • Queries the appropriate system for desired name, department or other information.
    Processes long distance calls for certain departments.
JOB REQUIREMENTS:
  • High school diploma or GED required.
  • Experience in a healthcare environment preferred.
  • Bilingual English/Spanish is strongly preferred.
ADDRESS:

Houston, TX
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